V-Person Contact Center
V-Person Contact Center employs the most advanced natural language and knowledge management technologies to provide real-time virtual assistance to contact center agents. V-Person Contact Center taps into the backend systems across your organization to give agents ready access to contextually accurate and timely information specific to the customer and your business using natural language.
Why V-Person Contact Center Works
- Agent Friendly: V-Person Contact Center leverages the vocabulary of your contact center, product portfolio and corporate culture to provide agents with information quickly.
- Natural Language: Agents engage with virtual supervisors by asking questions and receiving answers in natural language eliminating the need to perform tedious keyword searches to find the right answer.
- Product and Business Driven: Agents gain quicker access to product and business specific information from a nimble interface that adapts to the channel or task at hand.
- Performance Based: When used as a virtual supervisor, businesses can better support their contact center teams by streamlining the way information is created and delivered to agents.
- Data Focused Integration: V-Person Contact Center adapts to the real-time information from within your contact center, constantly refreshing and validating content through actionable reporting and feedback based on user input.
- Centralized Knowledge Management: Deployed from an integrated multi-channel knowledge management platform, V-Portal™, designed to help you streamline and tailor your customer and agent communications to lower the cost per contact.
By eliminating repeat, dissatisfied calls and freeing your contact center supervisors to perform the duties most important to moving your contact center forward, you will raise the bar for all your contact center metrics while providing measurable cost efficiency.