Delivering Value Through Digital Customer Service

V-Person Web

Increase conversions and improve the customer experience with virtual assistants that are available to answer customer questions 24 hours per day/7 days per week. Virtual assistants meet customers online and provide an immediate level of support that helps increase sales, improve customer retention, and drive loyalty with your brand.

Why V-Person Web Works

  • Sales & Marketing Support: A V-Person™ can assist customers through the sales process while they are still on your website, increasing conversion and customer satisfaction rates. The virtual assistant can also identify cross-selling and up-selling opportunities and offer discounts and promotions while interacting with the customer.
  • Precise Navigation: Searching on a website for answers can become overwhelming for a customer, and filtering through it all for the correct answer can be time consuming. A V-Person can prevent information overload by generating, managing and engaging customers in entire conversations to fully understand the query, return the right answer and present the right web page.
  • Customer Insights: Understand what the customers coming to your site are looking for. Transcripts of customer conversations with your V-Person can be easily managed and analyzed – giving you multiple, tacit views of your users, what they are saying, thinking and feeling – at the most granular level.
  • Natural Language: Customers get the sensation of communicating with a “real” person who can hold entire conversations with an accuracy of over 90%. Using powerful Natural Language Processing, our V-Person technology is able to understand the intent of the question, ask further questions if required, and then return the right answer to the customer.
  • Personalized Customer Support: Logged-in customers can receive personalized information in answer to their questions such as “What is my account balance?” or “What are my outstanding orders?”
  • Omnichannel Power:  V-Portal™ allows for instant cross pollination of consistent, compliant, correct and personalized answers in any channel. Knowledgebase Development, audit trails of workflow associated with the tool and voice of the customer reporting for continual improvement maximize everything V-Person has to offer. V-Portal is designed to streamline the automation of self-service across all channels and provide tailored, smart customer journeys.

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Industry Report

Patricia Seybold Group’s independent analyst report provides an in-depth review of Creative Virtual’s V-Person technology.
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