[Whitepaper] Virtual Agents and Chatbots and Avatars – confusing or what!

Confused about whether you need a chatbot or a virtual agent or a virtual customer assistant? There have been lots of different names given to automated conversational systems over the years which has created confusion within the customer service space. This whitepaper explores the names and terminology, the technology behind chatbots and how to select a tool that’s right for your company and your customers.

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