Why Can’t You Have Happy Customers That Never Call You Like Amazon?
Presenters: Richard Simons, CEO, Creative Virtual USA and Frank Schneider, VP, Sales, Creative Virtual USA
Companies like Amazon who started with a self-service customer service model have mastered what it means to provide effective customer service that people readily and willingly use with great satisfaction. By focusing on the end users’ objectives, they create environments that deliver immediate, personalized and customized information that empowers customers. In turn, they are realizing increased sales and loyalty at a reduced cost.
Millions of dollars are being spent on call centers, but today’s millennial customers want to get help on virtually any other channel– be it on social media, email, web, or mobile. In 30 minutes, we’ll show you how we have helped traditional Banks, Telcos, High Tech and Hospitality companies take advantage of modern self-service tools to support and sell to their customers while reducing costs. You’ll see examples from Chase, Verizon, IHG, Autodesk and other leading companies.
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