The Most Powerful Natural Conversational System That Accurately Personalises the Customer Experience
Using virtual assistants well versed in the most advanced natural conversational system, businesses can efficiently manage content company-wide and deploy intelligence to your customer-facing employees, or directly to your customers, at a lower cost per conversation.
V-Person technology is used by customer support, sales, marketing and call centre teams worldwide to reduce costs, increase sales and achieve operational excellence.
Why V-Person Works
- Natural Language: Customers get the sensation of communicating with a “real" person who can hold entire conversations with an accuracy of over 90%. Using powerful Natural Language Processing, our V-Person technology is able to understand the intent of the question, ask further questions if required, and then return the right answer to the customer.
- Personalised Support: Logged-in customers can receive personalised information in answer to their questions such as “What is my account balance?” or “What are my outstanding orders?”
- Faster Response: Improve contact centre performance and customer experience by delivering the right information to each agent at the right time.
- Lower Costs: Streamline operations through social, mobile and web channels while increasing call avoidance by up to 50%.
- Centralised Knowledge Management: Deployed from V-Portal™, an integrated multi-channel knowledge management platform designed to help you streamline and tailor your customer and agent communications to lower the cost per contact.
- Robust Analytics: Gain valuable insights into customer behaviour, interaction and satisfaction that is unavailable with traditional web analytics and use this to improve your content in real time.
- Fast Turnaround: Get up and running in less than three months so you can realise the benefits of improved customer experience and operational efficiency as soon as possible.
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