Simulate Interaction with Live Agents Who Intelligently Answer Customer Questions and Personalise Information
A V-Person™ is a virtual assistant that uses natural language to intelligently answer questions and deliver personalised answers to your customers 24 hours per day/7 days per week. Customers get the sensation of communicating with a ‘real’ person who is able to answer their questions, understand the context, and deliver user specific content.
If a question cannot be answered or has been flagged as one that may require live assistance, the query can be instantly escalated to a human customer service assistant via live chat, email or call-back, using your existing call centre management software.
Virtual assistants are used by customer support and call centre teams as virtual agents and virtual supervisors, and by sales and marketing teams to identify cross-sell and up-sell opportunities. A V-Person can be deployed through web, social media, live chat and mobile channels using V-Portal™, our knowledge management platform.
- Available 24/7
- Conversational style using natural language
- Integration of personalised customer data
- Call deflections of up to 50%
- Accuracy levels of over 90%
- Improves customer satisfaction rates
- Increases sales and retention
- Actionable insights into customer behaviour and interactions
- Easy implementation and management using V-Portal
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