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V-Person Social Media™

Merge the Interactive Power of Social Media and Virtual Assistant Technology to Improve Customer Retention and Reduce Support Costs 

V-Person Social Media employs the most advanced natural language and knowledge management technologies to deliver personalised, self-service social experiences to your customers on Facebook, Twitter or any social media network. Virtual assistants can answer questions and interact with your customers 24 hours per day/7 days per week allowing you to focus your human resources on higher level tasks.

Why V-Person Mobile Works
Knowledge Management: Our server-based architecture, V-Portal ™, reduces the cost of creation, deployment and maintenance of knowledge rich mobile and multi-channel applications. 
Natural Language: Customers get the sensation of communicating with a “real" person who can hold entire conversations. Using powerful Natural Language Processing, our V-Person™ technology is able to understand the intent of the question, asks further questions if required, and then returns the right answer to the customer.
Customer Specific: Logged-in customers can receive personalized information in answer to their questions such as “What is my account balance?” or “What are my outstanding orders?”
Speech Integration: Your virtual assistant can have intelligent conversations with your customers simply by listening and talking with them. V-Person Mobile uses native or Nuance Naturally Speaking technology.
Mobile Compatibility: V-Person Mobile can be integrated into your existing Apps and can access mobile services, such as geo-location, enabling rich, targeted communications based on location and event. Now, businesses can answer questions such as “Where is the nearest branch?”
SMS Friendly: Virtual assistants can communicate via text messaging. Customers can interact conversationally using natural language and text-speak using SMS from their mobile devices.
Minimal Development: Deploy our virtual assistants through a browser interface that runs across all mobile platforms using HTML5 or use our standard App that is integrated with Nuance Naturally Speaking technology, or other speech systems, to recognize speech and provide a voice response. There is no need for lengthy development cycles or continuous updates to Apps. Our standard App is simple to brand with your logos and colors.
Mobile Customer Insights: Robust, real-time reporting provides insights into customer behavior, trends and interaction, enabling you to actively use customer feedback to power your decisions.
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Why V-Person Social Media Works

  • Social Network Integration: V-Person Social Media integrates with any social media channel including Facebook, Twitter, blogs and community forums making your company available 24/7 with the most up to date information. Posts can be liked, as with any other post. You control the sources and level of information delivered through your virtual assistant such as approved community forums or third-party blogs as well as the internal information from your organisation. 
  • Customised Branding: V-Person Social Media allows companies to go beyond branding and add personality to their social profiles. Custom avatars can be developed in any form and have the conversational tone that will extend your brand into an interactive experience for your fans and followers, while providing answers to their customer service, marketing and sales questions. 
  • Customer Specific: V-Person Social Media aggregates company information making it easier for customers to get the answers they are looking for. Depending on the level of integration, customers can receive answers to publicly available questions like “When is the next train?” Or receive more personalised information such as “Where is my order?”
  • Natural Language: Customers ask questions and receive answers in natural language. As a result, customers can hold entire conversations with virtual assistants that will provide a consistent, personalised experience for your fans and followers. Using natural language leverages the characteristics of social channels, speeds response time and creates a user friendly environment for customers to interact with your company on a regular basis.
  • Real-Time Metrics: V-Person Social Media provides a unique level of business intelligence unavailable with traditional analytics. Get detailed reports on questions asked, answered and unanswered, track satisfaction rates, and monitor deflection rates by social channel. With this data, you can analyse social media conversations and content effectiveness to better understand customer behaviour and intent.


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