Join the Creative Virtual Team!
Explore the current openings on our innovative, award-winning team
Creative Virtual is a conversational AI leader recognised in the industry for our nearly two decades of experience and expertise. Our success lies in the ability of our team to deliver both innovative, award-winning technology and best practice expertise.
Today our global team supports installs in more than 20 countries and over 37 languages. Our in-house Research & Development team and agile approach to development enable us to be a groundbreaker in the industry, delivering innovative solutions that meet the real needs of organisations. With two-thirds of our team having at least four years with the company, our low staff turnover rate creates consistency in our managed services – and tells you that Creative Virtual is a great place to work.
UI Developer
With over 20 years’ experience and expertise in delivering NLP and conversational AI solutions, Creative Virtual have developed a specialised, complex and richly functional content management system to meet the needs of heavily regulated industries adopting customer channels using these technologies.
During 2021, this application has been largely re-architected with microservice-based APIs at the back end and a modern front end using technologies such as Vue 3, Typescript, and React.
The first APIs have been delivered towards the end of 2021, and there are now exciting opportunities for experienced and enthusiastic front end developers to join the team.
This is a rare chance to get in on the ground floor of the development of a product that will change the face of conversational AI, predicted to be one of the hottest products for businesses globally in 2022.
Essential Skills:
- Minimum 3+ years’ experience as a front-end developer
- Good understanding and experience of TypeScript
- Experience with modern JavaScript frameworks, especially Vue.js (emphasis on Vue 3)
- Sound grasp of Programming fundamentals and Design techniques
- Thorough understanding of web mark-up, including standards compliant XHTML , HTML5, and CSS
- Good understanding of CSS pre-processor scripting languages such as LESS and SASS; Experience with Tailwind CSS a plus
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of code versioning tools, such as Git / SVN
- Experience with responsive and adaptive design
- Able to communicate effectively with the other team members and clients
- Awareness of security considerations and ability to write secure code
Advantageous Skills:
- Good understanding of server-side scripting, especially Node.js
- Ability to solve problems and adapt quickly to new web design and application trends.
- Thorough understanding and experience of cross-browser compatibility testing and maintenance
- Keen interest in UX
- Ability to work independently and manage multiple projects simultaneously
- Good interpersonal and communication skills, including written documentation and interacting with clients when required
This is a full-time (40 hours/week), permanent position, with a similar re-write of our companion Live Chat product due to start later in 2022. Annual salary range is $50-80,000, depending on experience and location.
Preferred locations are those in which we have an established presence (US, UK, Europe and APAC) but vacancies are open to all English-speaking candidates globally. Working hours can be flexible, but some overlap with normal UK working hours of 09:00 to 17:30 will be expected, especially during the initial 6-month probationary period.
Remote working is fully supported, but some face-to-face meetings may be required, depending on location.
To apply, send your CV/resume to: [email protected]
Full Stack Developer
With an estate of over 200 servers in 23 countries and a growing network of technology partners, Dev Ops is crucial to the ongoing success of Creative Virtual as a market leader in our field.
The conversational UI seen by millions of users every month is completely customisable and universally branded both visually and functionally according to our clients’ requirements.
The AI engine additionally contains a Python interpreter, thereby allowing bespoke integrations both at the back end and front end according to customer needs.
With an expanding client base internationally, Creative Virtual now have opportunities for Dev Ops engineers to leverage and grow their skills in a friendly, fast-moving, and challenging environment. With a company ethos strong on collaboration, you will also have the potential to influence the technical directions taken by the company to ensure its relevance and success in a competitive and innovative marketplace.
This is a rare chance to get involved with the deployment, support and development of a product that will change the face of conversational AI, predicted to be one of the hottest products for businesses globally in 2022.
Essential Skills:
- Minimum of bachelor’s degree or its equivalent in Computer Science or a related field
- Strong proficiency in JavaScript and the JavaScript object model
- Firm grasp of the TypeScript language and its nuances, including ES6+ syntax
- Experience with at least one of VueJS, ReactJS, and Angular
- Experience with web application development using HTML5, CSS3 and NodeJS
- Data Security using NodeJS
- Experience creating and optimizing API calls, with good understanding of the document request model
Advantageous Skills:
- Good knowledge working with third-party dependencies and debugging dependency conflicts
- Knowledge and experience with full SDLC and Lean/Agile development methodologies
- Knowledge of secure coding techniques and best practices
- Ability to communicate complex technology solutions to diverse teams namely, technical, business and management teams
- Experience working with cross platform solutions
- Experience with Lean / Agile development methodologies
- Analytical skills
- Experience and desire to work in a Global delivery environment
The successful candidate must have zero-Defect mind-set and code ownership, and should be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.
This is a full-time (40 hours/week), permanent position. Annual salary range is $40-55,000, depending on experience and location.
Preferred locations are those in which we have an established presence (US, UK, Europe and APAC) but vacancies are open to all English-speaking candidates globally. Working hours can be flexible, but some overlap with normal UK working hours of 09:00 to 17:30 will be expected, especially during the initial 6-month probationary period.
Remote working is fully supported, but some face-to-face meetings may be required, depending on location.
To apply, send your CV/resume to: [email protected]
Development and Support Technician
With an estate of over 200 servers in 23 countries and a growing network of technology partners, Dev Ops is crucial to the ongoing success of Creative Virtual as a market leader in our field.
The conversational UI seen by millions of users every month is completely customisable and universally branded both visually and functionally according to our clients’ requirements.
The AI engine additionally contains a Python interpreter, thereby allowing bespoke integrations both at the back end and front end according to customer needs.
With an expanding client base internationally, Creative Virtual now have opportunities for Dev Ops engineers to leverage and grow their skills in a friendly, fast-moving, and challenging environment. With a company ethos strong on collaboration, you will also have the potential to influence the technical directions taken by the company to ensure its relevance and success in a competitive and innovative marketplace.
This is a rare chance to get involved with the deployment, support and development of a product that will change the face of conversational AI, predicted to be one of the hottest products for businesses globally in 2022.
Essential Skills:
- Standards compliant HTML and CSS
- Client-side scripting (JavaScript and jQuery are essential)
- Python scripting
- Version control systems, preferably Git
- Ability to work independently and manage multiple projects simultaneously
- Analytical and problem-solving skills
- Good interpersonal skills and communications skills (oral and written)
Advantageous Skills:
- Familiarity with building basic SQL queries
- Experience in product support, problem tracking, etc.
- Basic Windows server, Linux, and Tomcat administration
- MySQL, Microsoft or Oracle Server Administration
- Knowledge or experience in Vue.js and Node.js
The successful candidate must have zero-Defect mind-set and code ownership, and should be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.
This is a full-time (40 hours/week), permanent position. Annual salary range is $40-55,000, depending on experience and location.
Preferred locations are those in which we have an established presence (US, UK, Europe and APAC) but vacancies are open to all English-speaking candidates globally. Working hours can be flexible, but some overlap with normal UK working hours of 09:00 to 17:30 will be expected, especially during the initial 6-month probationary period.
Remote working is fully supported, but some face-to-face meetings may be required, depending on location.
To apply, send your CV/resume to: [email protected]
Senior BI Developer
With over 20 years’ experience and expertise of NLP and conversational AI, Creative Virtual have developed a complex and richly functional content management system to meet the needs of heavily regulated industries adopting customer channels using these technologies.
During 2021 this application has been largely re-architected with microservice-based APIs at the back end and a modern front end using technologies such as Vue 3. This separation will allow for the integration of powerful and highly functional reporting tools into the application itself.
Our award-winning NLP/AI engine has also been adapted so that text-heavy structured and unstructured transactional data will be written to Kafka streams. These will in turn be ready by in-house/third-party consumers and siloed into SQL or no-SQL data stores as appropriate.
APIs will allow clients to access their own data directly and will also provide access points for both embedded dashboards (for standard, out-of-the-box reporting) and third-party BI analysis tools such as Tableau or Power BI where bespoke reporting is required.
Creative Virtual are therefore seeking an energetic and experienced data specialist to take ownership of these developments and drive them forwards. This is an unparalleled opportunity to design, develop, and build a reporting system that will be used daily by some of the largest financial institutions on the planet.
Essential Skills:
- Degree or Technical equivalent, with minimum experience of 4 years on MS SQL, Oracle, MySQL
- Minimum of 2 years of Database Architecture, modelling and design standards and approaches
- Experience translating existing and anticipated reporting requirements into the data structures required to support them
- Experience in database management, data mining, researching, planning
- Good understanding and knowledge of SQL and no-SQL databases and their role in BI reporting
- Strong knowledge of ETL concepts and with data flow design and data quality
- Good interpersonal and strong written and verbal communication skills, including written documentation
- Ability to work independently and manage multiple projects simultaneously
- Demonstrated analytical and problem-solving skills, and project management skills related to research
Advantageous Skills:
- Experience of version control systems
- Experience with encryption methods and security, in-depth knowledge of security techniques
- Experience extrapolating meaningful reports from large volumes of unstructured textual data
- Good in performance tuning, especially tuning complex queries, procedure and indexing strategies
- Good experience in XML Extraction and Transformation, XML Databases and Indexing/Search
- Hands-on SQL-XML programming skills
- Sound experience development of large-scale Internationalized applications
The driving factor for development will be customer requirements translated into High Level Solution and Design. The successful candidate must have 0-Defect mind-set and code ownership, and should be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.
You will need to manage and work closely with analytics teams based in the UK and the USA who will act as the primary channel for business requirements.
This is a full-time (40 hours/week), permanent position. Annual salary range is $70-95,000, depending on experience and location.
Preferred locations are those in which we have an established presence (US, UK, Europe and APAC) but vacancies are open to all English-speaking candidates globally. Working hours can be flexible, but some overlap with normal UK working hours of 09:00 to 17:30 will be expected, especially during the initial 6-month probationary period.
Remote working is fully supported, but some face-to-face meetings may be required, depending on location.
To apply, send your CV/resume to: [email protected]ivevirtual.com
BI Developer
Our chatbots process over 100 million conversations a year and are deployed on some of the most heavily trafficked websites in the world, with high-profile global clients ranging from leading financial institutions to social networking sites.
The goal of the analysis team is to create reporting to support Creative Virtual’s chatbot and live chat services which we provide to clients for use with their businesses. The aim is to provide Business Intelligence that is automated, on-demand and self-serve.
We develop and maintain Business Intelligence services using a variety of tools.
On a day-to-day basis we work with SQL Server, SSIS and python scripting along with BI tools like LogiXML to create new offerings to help our clients gain insight into the use of their chatbots and live chat services.
Working with large volumes of largely textual transactional data, you will also have the opportunity to learn new skills and shape the company’s BI offering as we migrate to Kafka streams, API-based data access, in-house developed dashboards, and more modern BI tools such as Tableau or Power BI.
Essential Skills:
- Minimum 2 years’ experience in the IT sector, with experience of developing BI reporting and DB administration
- In depth understanding of SQL Query techniques, using SQL Server and MySQL
- Excellent analytical and problem-solving skills, including the ability to disaggregate issues, identify root causes and recommend solutions
- Responsible for supporting analytical projects and solutions that answer business questions
- Desire to learn and expand knowledge of business intelligence tools including Tableau
- Good eye for presentation of data
Advantageous Skills:
- Some knowledge of ETL concepts ideally using SSIS – Data Tools
- Python scripting
- Data warehouse and structures
- Jira and/or bug tracking
- Experience of CRM systems
- Version Control systems
- Sprints/agile working
The successful candidate must have zero-Defect mind-set and code ownership, and should be a self-motivated individual with an enthusiasm and ability to learn new skills quickly.
This is a full-time (40 hours/week), permanent position. Annual salary range is $40-55,000, depending on experience and location.
Preferred locations are those in which we have an established presence (US, UK, Europe and APAC) but vacancies are open to all English-speaking candidates globally. Working hours can be flexible, but some overlap with normal UK working hours of 09:00 to 17:30 will be expected, especially during the initial 6-month probationary period.
Remote working is fully supported, but some face-to-face meetings may be required, depending on location.
To apply, send your CV/resume to: [email protected]
