AI, Chatbots & Live Chat: Separating Truth from Myth

Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual

When it comes to incorporating artificial intelligence, chatbots, virtual agents and live chat into their customer support strategy, organisations need to make decisions based on realistic expectations. But with so much media hype and overpromising from some industry vendors, it can be a challenge to separate the truth from the myth.

In this webinar, hosted by Engage Customer, Creative Virtual’s Founder & CEO, Chris Ezekiel shares a realistic look at machine learning, chatbots and live chat in the customer experience space. Through a series of live demonstrations, he shows how forward-thinking organisations are already using this technology to improve engagement and build brand loyalty. He gives an inside look at how to incorporate chatbots and virtual agents into your customer support strategy to meet the expectations of digital customers.

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