Entries by Mandy Reed

Attention Marketers: You Could Learn Something from Your Customer Support Colleagues

By Mandy Reed, Marketing Manager (Global) “The data is clear: B2B buyers prefer do-it-yourself options for researching products and services prior to purchase. By a factor of three to one, B2B buyers want to self-educate rather than talk to sales representatives to learn about your offerings. The vast majority of B2B buyers will eventually connect […]

The Charity Run Season: Our 10k for RSPCA

By Alessandro Giordo, Junior Developer & Support Technician There are a few months a year in the UK when the sun gets slightly bolder, the city comes to life, and the running shoes come off the shelves. Charity runs, once a complete novelty, are now one of the highlights of the warmer season. There seems […]

Is Your Organization Mature Enough to Implement Chatbots for Customer Service?

By the Creative Virtual Team The recent development of AI platforms has brought with it lots of uncertainty. Many companies believe that artificial intelligence tools could help their business, but are unsure if their organization is sophisticated enough to implement such a solution. While there are some prerequisites for implementing an AI-based virtual assistant in […]

Debunking the Myth that Digital Customer Solutions Seem Labor Intensive and Costly to Maintain

By the Creative Virtual Team Any company considering a new system that will bring about broad changes to their operation has to think about cost. A valuable business platform has a labor and capital cost involved to install and maintain the system: V-Person™ is no different. However, our solution has a few important characteristics that […]

How does V-Person™ compare to the latest AI media hype?

By the Creative Virtual Team If there’s one thing media outlets love reporting on today, it’s artificial intelligence. Activities ranging from defeating chess masters to driving cars without human input are hailed as the next frontier of technology, or the downfall of humanity, depending on who you ask. All the media bluster about the innovative […]

Can V-Person™ customer support platform integrate with existing business databases?

By the Creative Virtual Team Yes. Our solution was not designed as a platform to operate separately from your other business systems. Instead, we created our virtual assistant with the ability to draw on other tools being used by various departments across the organization. Not only does this make the implementation of your virtual assistant […]

Does V-Person™ Customer Service Technology Self-Learn?

By the Creative Virtual Team Artificial intelligence is a popular technology, used today for everything from diagnosing breast cancer to completing levels of Super Mario World. A big catalyst in the advancement of this technology is the concept of self-learning, which allows AI to autonomously improve decision-making to achieve desired outcomes. Self-learning is a valuable […]