Welcome to the Creative Virtual blog! Here we cover all of the hot customer experience topics in mobile, social, web, IVR and so much more. We also share company announcements, details about upcoming events and give you a peek into what happens behind the scenes.

Our regular contributors have over 90 years of combined experience specifically with customer engagement, natural language virtual assistants and knowledge management. When you add in the experience of our guest authors and the other Creative Virtual team members who occasionally contribute, there is no better place to get expert insight.

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Hindsight May Be 20/20 But CX Needs a 20/20 Vision

By Mandy Reed, Global Head of Marketing

They say hindsight is 20/20, but companies can’t afford to rely solely on hindsight when it comes to their customer experience (CX). They should, of course, learn from past successes and failures and pay attention to the feedback from both customers and employees. However, that’s not enough to attract new business and build a loyal customer base. Companies also need to have a 20/20 CX vision.

Recently customer service and experience expert Shep Hyken tweeted his thoughts on customer service, pointing out the fact that “customers are getting smarter and expecting more”:

That “expecting more” includes effective service across touchpoints. For organisations, that means offering end-to-end engagement that blends self-service and human assisted support options. Just as each company is unique, so should be their chatbot, virtual agent and live chat strategy – there’s no one-size-fits-all approach that guarantees success.

Frost & Sullivan has identified 2020 as the year CX will overtake product and price as the number one way by which companies will differentiate themselves from the competition. There’s no avoiding the reality that it’s more important than ever to effectively serve and engage customers across touchpoints. It’s key that organisations work with a vendor that has the right tools and expertise to help them create and implement a chatbot, virtual agent and live chat vision that is unique to them and their customers.

To help get you started, the expert team at Creative Virtual has put together a new guide: Creating a 20/20 Vision for Your Chatbot, Virtual Agent & Live Chat Strategy. The guide includes:

  • Three steps for creating a successful chatbot, virtual agent and live chat strategy
  • A checklist for selecting and partnering with the right vendor
  • Tips for using existing chatbot projects and live chat transcripts to jumpstart your vision

The new year is all about looking forward, so learn from your 2019 CX hits and misses but also take the time to map out an updated vision for 2020. Make it your resolution to be one of those “great companies” Shep Hyken referenced in his tweet this year. Download this guide for creating a 20/20 vision to get the inspirational juices flowing with our actionable steps, tips and vendor checklist.

Happy Sweet Sixteen, Creative Virtual!

By Chris Ezekiel, Founder & CEO

“Tra la-la-la-la, la-la-la-la, Happy birthday sweet sixteen,” sings Neil Sedaka in his hit song. Those lyrics popped into my head as I contemplated the sixteen years I’ve spent growing Creative Virtual since founding the company in London’s East End. I’m most proud of building a successful, world-leading company over a sustained period of time with an amazing group of people and keeping our independence along the way. Not an easy feat!

In November, I participated in an executive interview – you can read the full interview here – which happened to coincide with the 16th anniversary of the founding of Creative Virtual. One of the questions was about where I grew up and how my upbringing influenced my career. I talked about growing up on the Isle of Dogs in East London and learning at an early age that there is no substitute for hard work when you want to achieve something. Resilience, mental toughness, and showing and earning respect are all characteristics that have served me well as I’ve grown the company, helping me navigate the inevitable bumps along the way.

Likewise, the culture and values that are instilled in the fabric of a new company in the early days can have a lasting impact on the company as it grows and evolves. For Creative Virtual, it was important to me that the company maintain a culture of ownership, innovation and collaboration. Relationships are at the core of what the company is all about. I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. I’ve built Creative Virtual based on long term relationships, and we see all of our customers and resellers as partners in our journey to deliver the best possible customer experience tools.

Being recognised for our innovation and thought leadership in the extremely fast-paced chatbot, virtual agent and live chat market is also important for the company. There are new competitors – both large and small – springing up almost daily in our space. This validates the market of course, but also creates a lot of confusion and makes it more difficult to cut through all the noise. Receiving the five-year Queens Awards for Enterprise: Innovation in 2017 (and getting to meet Her Majesty the Queen at Buckingham Palace!) has helped set us apart from our competition. Last year we had further external recognition from analyst group Frost & Sullivan when they named us the AI-Enhanced Customer Self-Service Product Leader – another impressive accomplishment!

Perhaps the only thing that tops those amazing awards is the validation from our customers and partners that we are helping them meet their customer and employee engagement goals. It’s one thing to say that as a company we pride ourselves on continuous innovation, but we know that means nothing if we aren’t able to use those innovations to improve real customer and employee experiences. During 2019, a number of our customers have published verified reviews of our company and technology on the Gartner Peer Insights* website. I am very proud of the positive feedback and five-star reviews!

A common theme in these reviews is the positive experience our customer organisations have working with the Creative Virtual team, describing us as responsive, flexible, supportive, professional, adaptive, collaborative and highly skilled. The experience and expertise we are able to deliver alongside our innovative technology is one of our biggest differentiators in the marketplace. Getting to know each of our customer’s goals and challenges not only allows us to better guide them in the development, implementation and expansion of their individual solutions, but also informs our R&D roadmap so we can focus on what new developments will be the most beneficial in real scenarios and engagement strategies.

As we celebrate our Sweet Sixteen, we are continuing our mission of spreading a realistic view of artificial intelligence (AI) and chatbots through our ongoing thought leadership and consulting work. Creative Virtual has been in this space for a long time – since the infancy of virtual agent and chatbot technology – so has a unique understanding of the past, present and future of these solutions. We know there isn’t a one-size-fits-all approach to using the technology and are keenly aware that there are a variety of reasons why chatbot projects fail. Our experience and expertise mean we can guide organisations in developing and implementing their chatbot, virtual agent and live chat roadmaps. We are also assisting companies in saving investments already made in failing and poor performing chatbot projects through our Chatbot Rescue Mission.

In November’s executive interview I was asked what was next in my career, and that answer was easy: To keep innovating and growing the business globally, and make sure we continue to stay on top of our game and be recognised independently for being the best at what we do. That will take hard work and dedication, but I’m excited to see what the next 16 years will bring!

Thank you to Creative Virtual’s team, customers and partners for helping the company reach this important anniversary. Happy Sweet Sixteen!

 

*Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Merry Christmas from the Creative Virtual Team!

As we come to the end of the year – and the decade! – all of us at Creative Virtual want to extend a big thank you to all our blog readers, customers and partners for being a part of our 2019!

We kicked-off the year with our 15th anniversary celebrations and soon followed that with the announcement of our Frost & Sullivan AI-Enhanced Customer Self-Service Product Leadership Award.  We are ending the year with the news just announced this week that we are part of AI Time Journal’s TOP 25 Artificial Intelligence Companies 2019! You can check out more of our highlights from the year in our 2019 in Review blog post and our 2019 in Review photo album. Then stay tuned in the new year as we celebrate Creative Virtual’s Sweet Sixteen.

On behalf of the entire Creative Virtual team around the globe, best wishes for a Merry Christmas and Happy New Year!

A Look Back: 2019 in Review

By Mandy Reed, Global Head of Marketing

The new year is just around the corner, which means it is once again time for our annual look back over the past 12 months. 2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights.

We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual. Chris Ezekiel, Founder & CEO, took a look back at the changes in the company and the industry since he started Creative Virtual in London’s East End in his blog post, Fifteen Years & Counting: Navigating the chatbot, virtual agent and AI revolution. During the year Chris also participated in industry interviews, including one with the AI Time Journal as part of their Conversational AI Initiative and one for the Executive Interviews website, where he shared more insights into the myths and realities of chatbots and artificial intelligence (AI).

This year we have also been celebrating another impressive recognition for the company: Frost & Sullivan’s 2019 AI-Enhanced Customer Self-Service Product Leadership Award! In selecting us for this award, the analysts at Frost & Sullivan evaluated chatbot and virtual agent vendors across two key factors, each with five benchmarking criteria. Creative Virtual was rated as ‘Excellent’ across these categories. You can download a copy of their full independent report here. I had the honour of joining Andy Madge (Head of Technical Services) and Liam Ryan (Sales Director) at the Awards Dinner in London to accept our plaque and meet other Best Practice Award winners from all over Europe.

Special congratulations also go out to Maria Ward, Account Manager/Knowledgebase Engineer, for being shortlisted for the 2019 Women in IT Excellence Awards in the category of ‘Role Model of the Year (SME) – Tech Industry’! You can read more about Maria’s journey from Creative Virtual customer to partner to team member in her Meet the Team interview. Maria was also one of our Team Animal runners in our charity runs for the RSPCA this year, joined by Laura Ludmany, Rachel Freeman, Björn Gülsdorff and Chris Ezekiel. Instead of all meeting up to run a group race together, each runner registered for a local race instead and took part in runs in Hamburg, London, Ipswich and Dublin. This was the fifth year we fundraised for the RSPCA (Royal Society for the Prevention of Cruelty to Animals), a cause we feel passionately about as a company of animal lovers.

The team was also involved with our annual blog celebration of CX Day (1 October) and Customer Service Week (7-11 October), making this year the best one yet. Authors based in four different countries covered topics ranging from customer expectations to chatbot creation to managing stress for better customer relationships. If you missed any, be sure to check them out:

We were also excited to be featured in the Wharf Life Newspaper during Customer Service Week. You can read the full article here.

While 2019 saw an increase in the adoption of chatbot and virtual agent technology, we also saw more companies struggling with poor performing tools or projects that never came to fruition. Founder & CEO Chris explored some reasons for this in an article for the AI Time Journal, “Virtual Moron-Idiot!”: Why Chatbots Fail and the #ChatbotRescue Mission Saving Them. As a successful pioneer in the chatbot and virtual agent space, Creative Virtual is in a unique position to help these companies save their investments. That’s why we launched our Chatbot Rescue Mission, offering organisations a no cost consultation workshop and initial chatbot upgrade to get their projects back on track.

This year we sponsored, attended and joined our partners at a variety of industry events around the world, including ones in the United Kingdom, Germany, Singapore, India, Australia, United Arab Emirates, Hong Kong and Thailand. Team members presented, participated in panels and gave demos at many of these events, including several keynote addresses. We also welcomed some new organisations to our growing Global Partner Network and expanded our V-Person™ Family with new deployments around the world.

Our Founder & CEO, Chris Ezekiel continued his monthly Virtual Viewpoint column for the Wharf Life Newspaper this year. You can find all of his past columns here. He also saw his name in print in the 6 October edition of The Sunday Times where he was quoted in an article about British entrepreneurs and their tech giant competitors. Subscribers to The Times can read the article online here – and we also have a copy available here.

As we head into 2020, Creative Virtual is preparing to celebrate the company’s Sweet Sixteen – 16 years of helping enterprises deliver better customer and employee support and of bringing new innovations to the virtual agent, chatbot and live chat market. We’re looking forward to seeing what the next year will bring!

Be sure to check out our 2019 in Review photo album on the Creative Virtual Facebook page. As we do every year, we’ve compiled photos from industry events, company celebrations, fundraising runs and group activities. There will be more photos added over the next couple of weeks, so make sure you’re following us so you don’t miss any.

APAC Contact Centres Embracing AI and Virtual Agent Technologies

By Philip Chuck, Territory General Manager, Greater China

This year the Hong Kong Call Centre Association (HKCCA) has been celebrating their 20th anniversary. Every year this not-for-profit organisation holds the HKCCA Symposium and the HKCCA Award Presentation and Gala Ceremony as part of their mission of advancing the contact centre industry. Creative Virtual was excited to be invited back to participate again by our partner Continuous Technologies International Ltd (CTINT) in the Symposium held on 31 October and to attend the Gala the following evening.

HKCCA Symposium - Chris EzekielThis was the fifth year we have attended the event as a solution partner of CTINT and Chris Ezekiel, Founder & CEO, has presented on the event theme. His session was titled Smart Self-Help for a Seamless, Omnichannel Customer Experience and focused on delivering the right information on the right channel at the right time for customers. This hit right at the heart of the challenges faced by customer experience (CX) practitioners across the APAC region.

We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. This reflected the shift we’re seeing in the region of an increasing number of organisations looking to use artificial intelligence (AI) and virtual agents within the human customer service area of their CX strategies. We were able to share with Symposium attendees a few examples of how this technology is already being used:

  • The relationship managers at a bank have access to a virtual agent customised specifically for them to use while meeting face-to-face with customers. It shortens the time they need to search for information so they can provide a better in-person service experience for customers.
  • Starting with their existing self-service FAQs, a utility company is developing a virtual agent for contact centre agents to use while they are handling cases from different channels. They are starting with voice and e-mail and then will expand this to include chat and messaging apps in the future.
  • Another organisation is using our natural language processing (NLP) capabilities to enhance their agent desktop. This means they can provide an AI-assisted virtual agent to reduce average handling times (AHT) for an improved customer experience.

A lot has changed in the contact centre space during the HKCCA’s 20 years. The advancements in AI and virtual agents are bring more changes. Contact centres need to be prepared for the impact of new technologies on their operations, structure and work load. When looking to use AI, NLP and virtual agent technologies, there are lots of important things APAC decision makers should consider, including:

  • Language support – The virtual agent should be able to handle enquiries in different languages and give users the option to get answers in the language of their choice.
  • Omnichannel service – The solution should give you the ability to join up information silos, contact channels, etc. so customers receive a seamless, consistent and accurate service experience.
  • Combination of AI and humans – The virtual agent should be powered by a combination of AI and human input to give your organisation control over the accuracy of information and your agents the ability to help keep content up-to-date through integrated feedback loops.

The HKCCA Symposium’s theme this year of ‘Customer Autonomy’ highlighted the impact technology is having on changing customer expectations. It was exciting to be a part of the discussions of how contact centres can meet new expectations with AI, virtual agents and chatbots.

HKCCA Award Gala 2019On behalf of the Creative Virtual team, I want to express our thanks to CTINT for inviting us to participate in the Symposium and attend the Gala Ceremony. We value your partnership in the region and appreciate all the work you put into making this event a success each year. Thank you!

I also want to wish the HKCCA a Happy 20th Anniversary! We are already looking forward to next year’s event.

To learn more about using AI and virtual agents in your contact centre and what questions to ask when selecting a technology, download the whitepaper A Chatbot for Your Contact Centre. You can also request a live demo to see our solutions in action and discuss with our team how the technology can fit with your CX plans.

Preparing Contact Centres for the Impact of AI

By Mandy Reed, Global Head of Marketing

It’s that time of year when shopping centres are transforming into Christmas Wonderlands, children start to worry about being on the Naughty List, and industry analysts make their predictions for the impending new year. It’s only natural to want to know what the future holds – whether it be what you’ll find in your stocking on Christmas morning or what challenges and changes your business will face in the coming year.

There have been lots of predictions over the past several years about the impact artificial intelligence (AI) and chatbot technologies will have on customer service. In particular, there has been a fear that automated self-service tools like chatbots and virtual agents would completely replace the contact centre and eliminate the need for human agents. Those with a real understanding of the capabilities of these technologies and the needs of customers know those predictions are far-fetched and not going to be a reality any time soon.

However, AI-powered chatbots and virtual agents are changing the role of contact centres and human customer service agents. The analysts at Forrester talk about some of these changes in their Predictions 2020: Customer Service. One trend they mention that will have a growing impact on contact centres is the need for more highly skilled customer service agents because of improvements in AI and automated self-service tools. This will impact contact centre locations, budgets and agent experience.

Organisations that have well-established virtual agents and chatbots available to their customers have already been seeing this shift in their contact centres. As more and more customers self-serve for simple questions and easy tasks, contact centre agents are freed up to deal with more complex issues that need human assistance. This means agents no longer have to deal with the monotony of repeatedly answering basic questions all day long. However, it also means that contact centres need to be staffed with agents that are highly skilled and trained to deal with complicated and more sensitive situations.

New research from CCA, The Future of Work and Automation in CX, found that 85% of executives feel future agents will need to be skilled in handling multi-channel interactions and 83% think that problem-solving skills will be more important due to this shift of simple requests to automation. Responses to this survey also highlighted the importance of agent training to equip them with the skills necessary to show empathy and have emotional intelligence in order to deal with a wide range of demographics.

Contact centre leaders are realising that the AI chatbot technology being used to deliver a quality, 24/7 customer self-service experience can also be deployed to support their live agents. When used as a tool to assist agents, a chatbot or virtual agent gives them instant access to information at their fingertips, so their focus moves from trying to retain knowledge to building better relationships with customers. This is especially important as agents transition to dealing with those more complex issues customers can’t solve by self-serving.

As contact centres put together their Wish List for the coming year, they need to take a hard look at these industry predictions and trends. If they aren’t proactive now in preparations for the changing role of the contact centre and customer service agents, they will face a difficult struggle to catch up. When you add to the mix Frost & Sullivan’s prediction that 2020 will be the point when customer experience will overtake product and price as the top way companies will differentiate themselves, ignoring the impact of AI on the contact centre sounds even more foolish – and will likely put you on Santa’s Naughty List.

Setting Realistic Expectations for AI-Enhanced CX Technologies

By Maria Ward, Account Manager/Knowledgebase Engineer

On 31 October I joined my colleague Liam Ryan at the 2019 CXtech Conference & Technology Showcase, which was co-located with the AI & Robotics Conference, in London.  Even though it was the fourth year Creative Virtual sponsored the joint events, it was my first opportunity to represent the company, so I wasn’t sure what to expect.

Liam and I chatted about what the day held in store while attendees started to arrive. The day was packed with presentations from experts in the artificial intelligence (AI) industry, aimed at advising participants who were looking to find out more about this ever-growing technology. Liam was due to present at 10 am on the “Evolution of Customer Experience”. I could tell how much he was looking forward to it!

I was manning the Creative Virtual stand for most of the time so didn’t get to see many of the presentations, but I did join the audience for Liam’s presentation.

He reminisced for a short time about the olden days when phones were smart if you could send a text and computers couldn’t be popped in a bag to take to work, before talking about the high expectations of customers of today. He outlined Creative Virtual’s top tips for implementing chatbot, virtual agent and live chat technology. He went on to talk about how Creative Virtual are combining the technological advances in deep learning and artificial intelligence with the human touch to create customer experience solutions that deliver on the promises made.

After Liam’s presentation came a Q&A session and I was happily sitting as an anonymous participant, when Liam kindly put me on the spot to answer a question about how the deep learning works. That moment seems like a bit of a blur now, and I hope my reply was coherent! I explained how the deep learning, (based on a rather complicated algorithm!), works alongside customer intent, which is ultimately being overseen by a human to ensure a controlled evolution.

This was quite apt as it’s apparent that many companies are being given unrealistic expectations about what AI can achieve for them. In fact, we are finding that many companies either have struggled or are currently struggling with unsuccessful, and often very expensive, chatbot projects – some which have gone live, only to disappoint and others that never got off the ground. (Did you know that Creative Virtual is offering a free workshop to help companies who find themselves in this position?)

I spent the remainder my time at the conference talking to people who had been impressed with Liam’s presentation, and who’d come to find out more about what we do at Creative Virtual. It was interesting to see the varied reasons people were exploring the world of AI and what questions they had. These discussions made it obvious that companies are approaching chatbot and virtual agent technology as a must-have for their customer experience and employee engagement strategies. However, often they are being cautious because there are so many options in the marketplace that can’t deliver positive results.

The day made me feel quite privileged to work in such a fast-moving and exciting arena. Thanks to everyone who stopped by our stand to learn more and to the event organisers for putting together an insight day for both the sponsors and attendees.

If you missed the event or Liam’s keynote session, be sure to download our Top Tips for Implementing a Chatbot or Virtual Agent.

CXtech

Delivering the Right Information on the Right Channel at the Right Time for APAC Customers

By Chris Ezekiel, Founder & CEO

Artificial intelligence (AI) and data analytics are two components of customer experience (CX) plans that have the potential to either create noteworthy improvements to customer engagement or undermine efforts to increase customer satisfaction and loyalty. It’s essential that companies take advantage of the recent developments in these areas but do so in a thoughtful and strategic way.

The upcoming Hong Kong Contact Centre Association (HKCCA) Symposium is exploring that topic through this year’s event theme of ‘Customer Autonomy’. Creative Virtual will be joining our partner Continuous Technologies at the symposium, which will be held at the Hong Kong Disneyland Resort on 31 October 2019. I’m excited to be invited back to speak at the event for a fifth year.

My session, titled Smart Self-Help for a Seamless, Omnichannel Customer Experience, will take a look at the top trends impacting APAC CX practitioners and the challenge of delivering the right information on the right channel at the right time for customers. I’ll discuss ways companies can leverage recent developments in AI to improve their customer support and show live demonstrations of how companies are doing this today. I’ll also share my top tips for incorporating these technologies into CX strategies for long-term success.

It’s always a pleasure to exhibit at the symposium with Continuous Technologies, and members from both our teams will be there showcasing how our chatbot, virtual agent and live chat solutions can help companies deliver the right information on the right channel at the right time to customers in their native language. Symposium delegates will be able to see demos of self-service tools in multiple languages, including Cantonese, Simplified Chinese and English, as well as talk to us about building a business case for this type of technology within their own organisations. I also encourage anyone struggling with a failing or poor performing chatbot project to stop by the stand and ask about our free consultation workshop.

The HKCCA always hosts insightful events, and this year’s symposium promises to be no different. I’m looking forward to participating for a fifth year and meeting everyone attending. Hope to see you there!

If you won’t be at the event, our team would love to arrange an individual demo to show you this technology in action. You can also check out our Top Tips for Implementing a Chatbot or Virtual Agent for recommendations on taking the next step on your journey to implementing a successful chatbot or virtual agent.

CXtech: Showcasing the Technology Transforming Customer Experience

By Mandy Reed, Global Head of Marketing

Technology is changing many aspects of our lives, and customer experience is no exception. The CXtech Conference and Showcase, returning to London for a second year, will explore the technologies changing today’s customer experience (CX) landscape, from design to delivery to analysis. Creative Virtual is pleased to again be a sponsor of the event, co-located with the AI & Robotics Conference, on 31st October.

Together the two conferences will offer six streams of sessions and three keynote presentations. One of the keynote speakers is Liam Ryan, Sales Director at Creative Virtual. His session, From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience, will delve into the ways in which changing technologies have created a shift in customer expectations and how companies approach customer engagement. In particular, Liam will discuss how chatbot and virtual agent technology is now being used in a much more sophisticated way to create conversations with customers and deliver personalised service experiences. His session will include live demonstrations and actionable tips for selecting and implementing conversational self-service.

The Creative Virtual team will also be on hand throughout the day to provide demonstrations of our award-winning chatbot, virtual agent and live chat solutions as part of the Technology Showcase. Be sure to stop by for a behind the scenes look at how our solutions bring together artificial intelligence (AI) and humans and offer organisations control over how their chatbots and virtual agents self-learn. Conference attendees can also arrange an individual workshop with our team to build a business case for this technology within their own organisation or to consult on an existing chatbot project that is performing poorly.

For more information and to register, visit the CXtech Conference website.

If you’re unable to attend but want to learn more, you can request a personalised demo and sign up for a consultation workshop with the Creative Virtual team.

What are You Doing to Deal with Stress?

By Rachael Needham, Head of Delivery Management

A key to good relations with our (yours and mine) clients is dealing with stress. When we’re negatively stressed or stressed out, we are less likely to be friendly, come up with creative solutions, or handle difficult situations well.

There is lots of great information about stress and handling it, so this is just a little reminder and snapshot of stress and handling it. Let’s take a look!

1. Is stress good or bad?

It’s both. There is stress that gets you up and going, which is good. However, bad stress is distress. It impacts you physically as well as mentally, emotionally, spiritually, and just about any another “ally” you can think of.

2. The physical impact of stress

Stress sets off inflammation in the body, stomachaches, headaches, and a long list of other issues. The biggest cause of inflammation in the body is from stress. The physical impacts can lead to illness, fatigue, brain fog, etc. And what happens when we have physical issues?

3. The psychological impact of stress

What affects us physically affects us psychologically, and vice versa. Studies show that just one night of poor sleep impacts our reaction time while driving and our decision making. Negative stress will have a knock-on effect as we work with colleagues and clients. Negative stress can sneak up on us, and begin impacting our decisions, words, and interactions, which can cause smaller issues to become escalations. Escalations create more stress and may draw others into negative stress, compounding issues by triggering stress motivated reactions.

4. Simple Solutions

There are lots of solutions for dealing with stress. Sometimes the smallest changes to your regular routine can have a major impact. Which of these things could you start doing for yourself?

  • Go to bed 30 minutes early a few nights a week
  • Walk barefoot in the grass once a week / month
  • Bounce on an exercise ball / on a trampoline / in place for 5-15 minutes a day
  • Stop looking at your phone / watching TV an hour before going to bed
  • Take a pharmaceutical grade, bio-available, quality nutritional
  • Eat a fresh salad / avocado twice a week (or an additional time if you’re already great about consuming veggies)
  • Chat with a trusted friend or co-worker
  • Take two 15-minute breaks a week to breathe / pray / meditate
  • Read a book on personal development / techniques to handle stress
  • Meet with a therapist
  • Watch a funny video that will make you laugh out loud

stress less

If you’re dealing with high negative stress and feel like it’s more than you can handle, please reach out to a doctor or professional counselor who is willing to look at both your physical and mental health.

 

Here’s to a great life ahead as you pursue stress-free health and supporting customers and clients from a place of wellbeing!