Chatbots, Virtual Agents and Your Contact Centre

Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual

Media hype and overpromising from some industry vendors have created unrealistic expectations for AI chatbots, whilst at the same time industry analysts are predicting significant increases in chatbots and virtual agents in the customer service space. What does this really mean for the future of customer engagement and your contact centre?

As part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual’s Founder & CEO, Chris Ezekiel, takes a realistic look at AI and chatbots in the customer experience space and shares a series of live demonstrations showcasing how forward-thinking organisations are leveraging this technology to improve customer satisfaction, increase sales and build brand loyalty while also reducing support costs.