Combining the Virtual and the Real for Customer Engagement Success

Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual

Personalised, consistent and accurate engagement anytime, anywhere – customers expect it and are left disappointed when organisations fail to deliver it. With customer experience being a key factor in purchasing decisions, smart companies are turning to the combination of virtual and real support to successfully provide omnichannel engagement.

As part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual’s Founder & CEO, Chris Ezekiel, presents a series of live demonstrations showing how organisations can take advantage of this innovative trend – in particular the combination of virtual agents and live chat – to improve customer satisfaction, increase sales and build brand loyalty while also reducing support costs.