Creative Virtual Brings Google Search Functionality to Their Virtual Assistants

by Mandy Reed, Global Marketing Manager

Creative Virtual Ltd has taken web self-service to the next level for two more customers with their recent integration of Google search functionality with the V-Person™ (virtual agent) solutions deployed on the Milton Keynes Council and Renault UK websites.

ask shak 2Milton Keynes Council’s online virtual assistant Shak now has the added power of Google search. When a user asks a question or enters a keyword, Shak searches both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the ‘Google Search Results’ tab and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council’s website are now able to find the answers to all their queries with the ease of one user friendly interface.

Visitors to the Renault UK website now also experience an updated and improved automated online assistant. Whether launched from the site search box or via the link on the Contact page, the user now benefits from the extensive information in the ‘Ask Renault’ knowledgebase and a search of the website within one convenient tool. To accommodate this additional functionality, Renault has released a new V-Person template which allows both the ‘Question & Answer’ pair and ‘Search Results’ to be displayed in the same interface. Users can easily click between the tabs to find a complete answer to their query.

Learn more about Milton Keynes Council’s most recent updates to ‘Ask Shak’ here.

And more about the Renault UK integration here.