by Mandy Reed, Global Marketing Manager
Creative Virtual is excited to announce that they recently become the Chatbots.org Advanced Business Member with the most contribution points. Chatbots.org is a website set up and maintained by Erwin Van Lun and his team as an industrial catalyst to advance the industry of Intelligent Virtual Characters. In 2011, Chatbots.org launched their Advanced Membership Program which allows companies to become more visible on the site, complete an enhanced membership profile and have access to statistics on their profile including lead reporting. Contribution points are earned by individuals associated with the company for activities such as adding new Virtual Assistant listings, submitting items for the business news section and leaving comments in various areas around the site. All companies added to the site as being involved with Intelligent Virtual Characters in some capacity are included on the Companies page with Advanced Business Members appearing at the top of the list sorted by years of commitment and contribution points.
Chris Ezekiel, CEO of Creative Virtual Ltd, said of the site, “Chatbots.org is a great resource for companies and individuals interested in the most recent developments and innovations in the industry, and it’s really good to have such a strong advocate for our industry.” Creative Virtual made a two year commitment to the Advanced Membership Program in October 2011 although the company had been active on Chatbots.org prior to joining.
Creative Virtual’s V-Person™ systems (also referred to as Virtual Assistants or Virtual Agents) are being implemented by a growing number of businesses looking to reduce customer service costs while elevating customer engagement and satisfaction. This technology is constantly being improved and expanded to meet the changing needs of customers. The company displayed their most recent advancements last month during a webinar hosted in collaboration with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels. This well-attended event included an introduction to V-Portal™, Creative Virtual’s new content management system that enables content to be seamlessly shared across mobile, web, call centre and social channels. Also highlighted was the new Smartphone solution that listens and talks to the customer. This mobile Virtual Agent is HTML5-based, so it does not require the download of an app. Futurist Erwin Van Lun, CEO and Founder of Chatbots.org, said of the company’s involvement, “We’re pleased to have companies like Creative Virtual contributing so actively to the field. Our ranking system rewards those companies which are willing to share their knowledge, bringing the industry forward.”