By Courtney Schreier, Marketing Manager, Americas
With Millennials seeking answers on-demand without calling the traditional call center, definitions of good customer service are being turned upside down. For organizations focused on customer service and satisfaction, this can present a challenge. If you want to find out how forward-are adapting to changes in how information is delivered to their customers, then attend destinationCRM’s next roundtable event with our US CEO, Richard Simons as a featured panelist.
Starting at 2:00 pm ET/7:00 pm UK time on Wednesday, September 11, the live webinar Meet Customer Information Demands with Virtual Agents will cover how virtual agents are successfully used to create value for companies, all while improving customer satisfaction and increasing revenue. Today’s virtual agents feature sophisticated abilities, like addressing customers in their native language, and engaging in a more natural “human” interaction. Along with other companies in the virtual agent space, Richard will discuss how technology has changed to accommodate consumers’ needs, rather than vice versa.