Customer Success Stories
Learn more about our innovative customer and employee engagement solutions by exploring some of our Customer Success Stories and Customer Testimonials.
Creative Virtual works with companies around the globe to enrich customer and employee experiences while improving operational performance.
Our customers come from a variety of industries including Financial Services, Telecommunications, Retail, Transportation, Utilities, Healthcare, and Government.
Customer Testimonials
“Connecting and empowering our customers to thrive is at the very heart of what we do at Rest. Our Virtual Agent Roger has opened up yet another channel for our customers to engage and receive service from us. We’re excited about the insights we’re gaining to better understand and further support our customers to achieve their goals.”
General Manager, Customer Service, Rest
“Providing accurate, consistent and readily accessible information to the public is key to our work at the RSPCA. With V-Portal we can easily manage content to ensure we are providing up-to-date advice and a high quality service across contact channels.”
Information & Advice Manager, Royal Society for the Prevention of Cruelty to Animals
“By providing quick, easy access to Get Safe Online’s vast online information resources and removing the need for users to telephone us directly, our V-Person solution has enabled us to provide a great experience within the budget constraints of our not-for-profit organisation.”
Chief Executive, Get Safe Online
“We searched the market and decided that the Virtual Assistant was the best tool to help us improve the customer experience.”
“It feels like we’re getting an insight into the people not the clicks.”
Customer Experience Manager, Lloyds Banking Group
“Lisa found an answer to 99.5% of all rail related questions she was asked.”
Product Information Manager, National Rail Enquiries
“Creative Virtual’s expertise and creativity helped us deliver a product we’re all very proud of.”
Senior Producer, Interactive Drama & Entertainment, BBC
