By Chris Ezekiel, Founder & CEO
2016 has been, and continues to be, a big year for us at Creative Virtual. Today I’m proud to share the news that we’re the recipient of two 2016 Technology Innovator Awards: ‘Most Innovative Customer Engagement Platform’ and ‘Best for Virtual Agent Technology’! Acknowledging that technology has revolutionised the corporate landscape, Corporate Vision’s 2016 Technology Innovator Awards recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better. This is the second year Creative Virtual has been recognised in multiple categories.
The customer experience landscape is constantly evolving, and I feel strongly that if vendors in this space aren’t continuously innovating they aren’t doing their job. I take great pride in Creative Virtual’s agile and innovative approach to the implementation and development of our customer engagement technology. Through close collaborations with our customers and partners as well as our own internal monitoring of current trends, we keep our finger on the pulse of changing customer expectations. This is what enables us to deliver cutting-edge solutions to our customers around the world.
Every organisation likes to claim their technology is the most innovative or the best, but the proof is in the pudding. That’s why Corporate Vision’s research team reviewed some of our Customer Success Stories as part of the award selection process. The true test of our customer engagement technology and the expertise of our team is whether we’re able to help our customer organisations reach their goals. Commercial Bank of Dubai, the Royal Society for the Prevention of Cruelty to Animals and Verizon are just three examples of the organisations currently utilising our solutions in innovative ways to provide consistent and accurate information and support. The Head of Digital User Experience at TSB, another of our customers, said:
“It’s important to us that people can bank with TSB the way they want to, whether that’s in a branch, on the phone, via an app or online. Improving the customer experience on our website is therefore a key focus area, and working with Creative Virtual has helped us to do that.”
To have our knowledge management, workflow management and business intelligence reporting platform, V-Portal™, awarded ‘Most Innovative Customer Engagement Platform’ and our natural language virtual assistant technology, V-Person™, awarded ‘Best for Virtual Agent Technology’ by the Technology Innovator Awards is an honour. It’s an even bigger honour to know that those recognitions are backed by the success our customers are achieving by partnering with us. My thanks to Corporate Vision for recognising Creative Virtual with these two Technology Innovator Awards.
Check out our Customer Testimonials and our Customer Success Stories to learn more about our happy customers and the ways they are improving how they do business with V-Person and V-Portal technology.