Humans & AI: The Perfect CX Power Couple
Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual
Many organisations are struggling to deliver a positive customer experience as they deal with more contact channels than ever before. Fortunately, there is a powerful new CX approach to help them build better relationships with customers: combining artificial intelligence and humans.
In this webinar, part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual’s Founder & CEO, Chris Ezekiel shares an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, he showcases best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement.