A Showcase of Intelligent Virtual Agents in Action

By Chris Ezekiel, Founder & CEO

CRMXchange Technology Innovation ShowcaseIf, like me, you are tired of watching PowerPoint after PowerPoint, then last week’s CRMXchange Technology Innovation Showcase is for you. The webcast was chalk full of live demonstrations of Creative Virtual’s technology in action—a welcome break from the usual slide show! I feel the best way to understand the capabilities of our natural language virtual assistants  is to actually see them answering questions, providing personalised support and creating a seamless customer experience. My goal during this showcase was to demonstrate how organisations are currently deploying intelligent virtual agents on multiple channels as well as taking advantage of the flexibility to integrate with live XML feeds, live chat and community forums (to just name a few!) which further enhances their customer experience. Along with the demonstrations, I did have to throw a few slides in there to provide some background information and explain a little more about how our technology works from data collection to analytics.

For anyone who missed the live event, the recording is now available to watch on-demand. I’d like to extend a big thank you to CRMXchange and Sheri Greenhaus for hosting our Technology Showcase. And don’t forget that you can always request a live demo tailored specifically for you by a member of the Creative Virtual team.