By Mandy Reed, Marketing Manager (Global)
“Industry analysts are predicting a huge increase in the number of customer interactions that will involve technologies such as machine learning applications and chatbots over the next five years. Smart organisations are already setting themselves apart from their competitors by incorporating chatbots and virtual agents into their customer support strategies to meet the expectations of digital customers.”
-Chris Ezekiel, Founder & CEO, Creative Virtual
Everywhere you turn, there seems to be another article pushing artificial intelligence (AI) or another analyst forecasting an increase in machine learning to improve customer experience and engagement. But, if you feel like the hype doesn’t always match up to the reality, you aren’t alone.
On Tuesday, 5th December 2017 at noon (UK time), Engage Customer will host a live webinar titled AI, Chatbots & Live Chat: Separating Truth from Myth. This webinar will challenge the myths perpetuated by media hype and overpromising to walk attendees through a realistic explanation of machine learning, chatbots and live chat in the customer experience space. It will be presented by Creative Virtual Founder & CEO, Chris Ezekiel and Steve Hurst, Editorial Director at Engage Business Media.
In addition to giving insights on how to realistically incorporate AI, chatbots, virtual agents and live chat into your customer support strategy, Chris will share a series of live demonstrations showing how forward-thinking organisations are already using this technology to improve customer engagement and build brand loyalty. The webinar will also cover:
- Why chatbots should use a combination of self-learning and human input to create consistent and reliable support experiences
- How humans and machines can work in harmony to provide perfect customer service
- Leveraging AI and chatbots to prepare your contact centre for the future
As customers increasingly seek out digital and self-service options, organisations are facing an evolving customer service landscape filled with changing engagement preferences. AI, chatbots and live chat can help organisations meet the expectations of digital customers, but they need to be implemented correctly. Join Engage Customer and Creative Virtual as we help you separate the truth from the myth.
This webinar is free, but advance registration is required. A recording of the webinar will be provided for registrants unable to attend the live event.