By Mandy Reed, Marketing Manager (Global)
Chatbots will take centre stage – along with the Development & AI Stage and the Product & UX Stage! – in Berlin next week at the Chatbot Summit. In its second year, the summit will bring together industry experts, established vendors, new start-ups and chatbot enthusiasts for a day of keynote presentations, panel discussions and networking opportunities on Monday, 26 June 2017.
Creative Virtual is pleased to be a sponsor of this year’s summit and to have Björn Gülsdorff, our Head of Business Development, joining the list of esteemed event speakers. Björn’s keynote presentation, Enterprise Chatbots: Taking a Hybrid Approach to Machine Learning, is scheduled for the afternoon on the Development & AI Stage. He’ll explore why pure AI and chatbots touted as wholly self-learning and self-maintaining aren’t a good fit for providing predictable, consistent and reliable customer service.
The Creative Virtual team will also be manning booth #13 where attendees can see live demos of our innovative chatbot solutions and get a look behind the scenes at the science of conversation. As an established and trusted vendor in this space, our chatbots are answering over 50 million questions every year for enterprises around the world – and that number is constantly growing! In April, Creative Virtual was awarded The Queen’s Awards for Enterprise: Innovation 2017 which was a win for the chatbot and virtual agent industry as well as our company. In order to receive the award, we had to prove not only that we’ve developed innovative technologies, but that Creative Virtual is achieving outstanding commercial success because of it. The Queen’s Awards recognition brings attention to chatbot technology and the positive results forward-thinking organisations are already achieving with our solutions.
In the early days of the technology, chatbots and virtual agents were standalone self-service tools that could answer only very basic questions and were often viewed as a novelty rather than a way to improve the customer experience or cut customer support costs. Today, they are tried-and-tested tools for providing digital self-service with greatly improved conversational abilities, options for integration across customer contact channels and proven results for reducing costs and improving customer experience. The Chatbot Summit – an event focused solely on this technology and its applications – highlights this exciting evolution and the growing awareness of chatbots.
Interested in joining us in Berlin for the Chatbot Summit? Purchase your tickets now using code cvbot20 and receive a 20% discount.
Not able to attend or want to do a little preparation before the summit? Download our educational whitepaper Virtual Agents and Chatbot and Avatars – confusing or what! to learn more about the role of chatbots in digital customer engagement.