By Chris Ezekiel, Founder & CEO
There is a growing trend for customers to self-serve in web, social, mobile and IVR environments, and they expect accurate, consistent and personalised information delivered no matter which channel they use to contact you. In fact, many customers don’t actually want to call you, and today’s organisations need to leverage technology and data to meet the needs of their customers. Virtual assistants provide the optimal customer experience tool that increases customer engagement while reducing customer support costs across multiple channels.
On 30 April, I will be presenting on this topic in the CRMXchange Roundtable webinar Best Practices – IVR and Self-Service Solutions starting at 1:00 PM ET/ 6:00 PM UK time. I will be joining other industry professionals in a discussion on how interactions can be automated in a way that makes it easy for customers to navigate the service, complete transactions and access information across multiple channels. I plan to share key insights from Creative Virtual’s brand name clients on how they utilise technology to create an open dialogue with customers that drives loyalty, satisfaction and revenue.
To register for this free online Roundtable, visit the CRMXchange website.