UK Government Department

This large Government Department in the United Kingdom uses a V-Person™ virtual agent from Creative Virtual to deliver personalised self-service that is reducing internal service desk support costs and improving employee productivity.

The Challenge

When the contract to provide the department’s internal IT service desk was up for renewal, a new requirement of reducing costs by 30% while maintaining the same
level of service was identified. The current provider determined that adding a self-service virtual agent was the best way to meet this goal. After an in-depth evaluation process, they selected Creative Virtual’s V-Person as the best virtual
agent technology.

To learn more about this Government Department’s internal IT desk virtual agent, download the full UK Government Department Customer Success Story.