By Leah Bateman, Project Manager
Delivering cost-effective, customer experience enhancing Smart Help solutions is a key ambition for many sectors in the current financial climate, particularly for the not-for-profit, charity and SME sectors.
Get Safe Online is one such NPO, striving to offer a quality service within a limited budget. Thanks to V-Person™ smart technology, Get Safe Online is now able to deliver 24/7 support to their website users in an informative and engaging way.
Get Safe Online is the UK’s leading source of unbiased, factual and easy-to-understand information on online safety. The organisation’s key communication channel is its website, so giving website visitors the ability to find information quickly and easily is paramount.
Powered by Creative Virtual’s V-Person technology, custom user interfaces are available for business and personal users to seek free online safety advice via natural and managed dialogues. The addition of educational videos and an extensive glossary further enhances the user journey and level of service provided.
Online safety is a growing concern in this era of technical immersion and dependency, so the capacity to reach thousands of people in the online community via a single Smart Help solution is invaluable for Get Safe Online, and benefits users across many demographics.
Learn more about how Get Safe Online is enhancing the usability of their website with two intelligent virtual agents by downloading the full Customer Success Story.