Humans & AI: The Perfect CX Power Couple
Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual
Many organisations are struggling to deliver a positive customer experience as they deal with more contact channels than ever before. Fortunately, there is a powerful new CX approach to help them build better relationships with customers: combining artificial intelligence and humans.
In this webinar, part of CRMXchange’s Technology Innovation Showcase series, Creative Virtual’s Founder & CEO, Chris Ezekiel shares an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, he showcases best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement.
Complete the form below to request the webinar recording.