Whether national or local, government organisations are under pressure to improve the quality and convenience of services they provide to citizens. With limited budgets and huge amounts of information, they must look to new technologies to better connect citizens with the information they seek.
Innovative V-Person™ for Government offers solutions that bring this wealth of knowledge together in one central repository to be shared consistently and accurately across channels. The powerful technology provides instant access to information and step-by-step support with completing forms while reducing support costs.
With V-Person for Government, organizations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide agents and staff with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behavior with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.