Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, will be taking part in the CRMXchange Tech Tank webcast titled ‘Artificial Intelligence in the Contact Center’. Chris Ezekiel, Founder & CEO, will join the panel of experts for the live event on Thursday, 14 June 2018.
“As organisations work to implement digital transformation initiatives around artificial intelligence, automation and customer self-service, the contact centre must play a key role to avoid creating silos that will damage the customer experience,” says Chris. “I’m looking forward to sharing how Creative Virtual’s intelligent solutions are helping contact centres build better relationships with customers.”
During his presentation, Chris will explain why contact centres should focus on centralising knowledge management, integrating chatbots and live agents, and combining artificial intelligence (AI) with human input when they are developing and implementing digital customer experience initiatives. He will share live demonstrations of chatbots, virtual agents and live chat powered by Creative Virtual’s V-Person™ technology, as well as show how V-Portal™ (our knowledge management, workflow management and business intelligence platform) allows organisations to bring together humans and AI to create consistent, accurate, personalised and seamless omnichannel engagement.
To register for the ‘Artificial Intelligence in the Contact Center’ webcast, visit the CRMXchange website. A recording of the event will be provided to all registrants.
To learn more about bringing together humans and AI to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.
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