9 October 2018
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a partner for CXtech, a new one-day customer experience event being held in London. The conference is co-located with AI & Robotics: The Main Event and is highlighting thought leadership and innovation in customer experience technologies.
Creative Virtual’s Founder & CEO, Chris Ezekiel, is an expert speaker at the event. He will present a session titled Digital CX & the contact centre: AI, chatbots, live chat & knowledge management as part of the Digital Automation, Chatbots and Virtual Assistants Stream. His presentation will cover the essential components of AI-driven digital transformation in the contact centre and will include live demonstrations of current chatbot and live chat implementations.
“I’m fortunate to run a company that is at the forefront of helping organisations deliver superior customer experiences in the modern world,” says Chris. “To be successful, digital customer experience strategies must go beyond what your customers experience online to include what’s happening in your contact centre. I’m looking forward to sharing insights into developing and implementing initiatives around AI, automation and the contact centre to improve customer service and support.”
As an event sponsor, Creative Virtual will also take part in the CXtech Solutions Showcase, providing demonstrations of their award-winning virtual agent, chatbot, live chat and knowledge management solutions. The technology utilises a unique combination of human input and machine learning, allowing the solutions to continually improve based on user interactions while also giving organisations control over the reliability of responses. Creative Virtual’s suite of solutions are currently used by companies around the world to improve their customer and employee experiences.
More information about the conference agenda and how to register for the event can be found on the CXtech website. Registrants using Creative Virtual’s promotional code CV295 will receive a £300 discount off the price of a single ticket.
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