18 October 2018
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is once again taking part in the annual Hong Kong Call Centre Association (HKCCA) Symposium with partner company Continuous Technologies. Creative Virtual Founder & CEO, Chris Ezekiel, is an expert speaker at the event being held on 25 October 2018 at the Hong Kong Disneyland Resort.
“It’s a pleasure to be invited back to present at the HKCCA Symposium for a fourth year,” says Chris. “It’s more important than ever for organisations in Asia Pacific to connect with digital customers and create a convenient, efficient and seamless customer experience. I’m looking forward to sharing how to join up the contact centre with digital channels through a combination of artificial intelligence and human input.”
The Symposium will centre around the theme of ‘Customer Intimacy Through Artificial Intelligence’ and feature industry insights and case studies exploring the debate around AI technologies in the customer experience space. Chris’ session, ‘AI, Customer Experience & the Contact Centre’, will provide practical advice and best practices for integrating chatbots, virtual agents and live chat with the contact centre to create successful digital transformation strategies. He’ll share industry research and live demonstrations of how organisations are already using AI technologies to improve their customer experience.
“Asia Pacific customers are increasingly reliant on technology and inclined to integrate digital and physical experiences in their customer journeys,” says Philip Chuck, Territory General Manager, Greater China at Creative Virtual. “When implemented properly, chatbots are a powerful tool for navigating language and culture barriers to create conversational engagement with customers and bring together the contact centre with self-service channels. We’re looking forward to supporting Continuous Technologies at the Symposium and showcasing our customer experience technologies.”
More information about the event and details for booking a seat can be found on the HKCCA Symposium 2018 website.
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