By Liam Ryan, Head of Sales
Do you work in the financial services industry and have a stake in your organisation’s customer engagement strategy? Do you have concerns about providing a seamless, consistent and convenient ominichannel experience for customers? Then the second annual FStech Omnichannel Banking Conference taking place on 19 June 2014 in London is for you.
According to EY’s 2014 Global Consumer Banking Survey, customer experience is not only the main driver of trust, but also ranked above factors such as fees, rates, locations and press coverage as the single most common reason that customers open and close accounts. With customer expectations on the rise, financial institutions must develop the capabilities to provide instant 24/7 access to information, services and support across channels in order to stay competitive.
As event sponsors, Creative Virtual will be showcasing V-Person™ for Finance, our omnichannel customer engagement solutions designed specifically for Financial Services, as part of the conference exhibition. Company Founder & CEO, Chris Ezekiel will also be speaking at 12:30 pm. His presentation, Using V-Person Technology for Omnichannel Customer Engagement, will feature a live demonstration and use cases from financial organisations currently utilising this technology to provide an enhanced customer experience.
Registration for the FStech Omnichannel Banking Conference is free for banks, financial institutions and consultants but space is limited. Register today to join us at this key industry event on Thursday, 19 June!