By Mandy Reed, Marketing Manager (Global)
Move over Beyoncé and Jay-Z, George and Amal, Will and Jada. There’s a new power couple in town: Humans and Artificial Intelligence. While you’re not going to see them on the cover of a celebrity gossip magazine or walking the red carpet at a Hollywood premiere, the combination of artificial intelligence (AI) and humans is already making a mark on the world of customer experience (CX).
With the growing emphasis customers are placing on CX when making purchasing decisions and the growing challenge companies are facing when delivering service and support on more contact channels than ever before, this powerful new approach has arrived on the scene at just the right time. Humans and AI make the perfect power couple for meeting CX expectations – they both bring something to the table, learn from each other, support one another and build together.
On Thursday, 6 September Chris Ezekiel, Creative Virtual’s Founder & CEO, will feature the combination of AI and human input during the company’s sixth annual CRMXchange Technology Innovation Showcase webinar. He’ll give an inside look at bringing together humans and AI to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, attendees will learn:
- Best practices for implementing chatbots, virtual agents, and live chat to provide accurate and seamless omnichannel engagement
- The benefits of centralising knowledge management and using a single orchestration platform to deliver consistent support across contact channels
- Ways to leverage a hybrid of machine learning and human curation of content to reduce support costs while improving conversational engagement
Register now for Humans & AI: The Perfect CX Power Couple to see how organisations around the globe are already using the combination of humans and AI to provide successful customer service and how your organisation can leverage this new power couple to deliver a positive CX. Not able to make the live webcast? Don’t worry! A recording of the Tech Showcase will be sent to all registrants after the event.