Get to know V-Person for Contact Centre Agent Support
Customer contact centres require a great deal of investment – from recruiting and training staff to putting the necessary tools in place for agents – and are an important piece of your customer support strategy. With V-Person virtual agents and V-Person Live Chat™ from Creative Virtual, you can provide agents with conversational AI solutions that give them an extra edge in providing customers with quick, competent service.
Solutions to improve both agent and customer experiences
V-Person agent-facing solutions are designed around the real challenges of contact centres and an evolving landscape of communication channels. Regardless of what channel agents are delivering customer support on – phone, email, social media, SMS, messaging apps, live chat – our conversational AI platform enables them to quickly access the information they need. This improves the experience for your agents and empowers them to deliver a better experience to your customers.