V-Person™ for Contact Centre Agent Support
Create better experiences and improve performance by assisting agents with easy-to-use desktop conversational AI solutions
Customer contact centres require a great deal of investment – from recruiting and training staff to putting the necessary tools in place for agents – and are an important piece of your customer support strategy. With V-Person chatbot, virtual agent, and live chat solutions from Creative Virtual, you can provide agents with conversational AI solutions that give them an extra edge in providing customers with quick, competent service.
V-Person agent-facing solutions are designed around the real challenges of contact centres and an evolving landscape of communication channels. Regardless of what channel agents are delivering customer support on – phone, email, social media, SMS, messaging apps, live chat – our conversational AI platform enables them to quickly access the information they need. This improves the experience for your agents and empowers them to deliver a better experience to your customers.
With the V-Person conversational platform you can build and deploy virtual agents designed specifically to support agents in your contact centre.
The deep integration of V-Person chatbots, virtual agents, and live chat delivers a seamless user experience and better live agent support.
AI-powered V-Person virtual agents and live chat help you maximise on your contact centre investments, improve satisfaction and build confidence with customers.
V-Person technology is underpinned by V-Portal™, the most functional virtual agent, chatbot and live chat management platform in the market today. With V-Portal, you can create conversations with agents and customers in a seamless, personalised way at large scale and gain valuable insights into those interactions.
Our orchestration platform provides one place to: