V-Person™ for Employee Support
Improve your employee experience & reduce costs with personalised self-service options
Get to know V-Person for Employee Support
Supporting employees is more important than ever for organisations and, with the right tools in place, presents the perfect opportunity to improve productivity and efficiency. Empowering employees to self-serve when and where they need support reduces costs and improves their experience. The V-Person virtual agent platform from Creative Virtual gives you the power to provide employees with easily accessible, personalised information.
Flexible technology for a wide range of use cases
The flexibility of V-Person virtual agents and chatbots lends itself to a wide range of successful employee support use cases, including:
- IT support – help desk requests, system access and password resets, application support
- HR support – company policies/procedures support, time-off requests, payroll questions, expense report assistance
- Employee onboarding – first day information, document completion
- Staff support – customer-facing employee support, staff training, in-branch support, product guides, device/machine support
Personalised & seamless conversations
V-Person is designed to be complementary to the systems and processes you already have in place and enable you to provide an extremely personalised self-service experience. The technology offers:
- unlimited customisation by channel, product, business unit, user profile and device
- easy integration with Single Sign-On (SSO), ticketing systems, knowledge management platforms, employee profiles, voice systems, live chat systems, call back and other third-party systems
- seamless handover from the virtual agent to human-assisted options, such as live chat or call back
- hosting on-premise, in the cloud or in a private cloud to meet your security requirements
Conversational AI underpinned by a powerful orchestration platform
V-Person technology is underpinned by V-Portal™, the most functional virtual agent, chatbot and live chat management platform in the market today. It delivers tightly integrated editing, testing, workflow and reporting functionality in a single platform. With V-Portal, you can create conversations with employees across touchpoints in a seamless, personalised way at large scale and gain valuable insights into those interactions.
Our orchestration platform provides one place to:
- bring together content sources and AI systems
- manage the intents
- blend together natural language processing (NLP), human curation of content, artificial intelligence (AI) and machine comprehension
- create seamless, personalised conversations
- set customisable user permission and workflow settings
- generate and analyse conversational analytics and user feedback data
Learn more:
Local support & international insights from an experienced global team
“The DXC Digital Agent Team has worked with the Creative Virtual team over the past couple years and they are exceptional. They have a great knowledge of Conversational AI and never let us down on our projects; they implement on time and are very flexible when clients change requirements and content. They can develop Digital Agents quickly. Case in point: DXC developed a COVID-19 Symptom Checker together with Creative Virtual in four days and installed it in a leading provider in a week, all to provide front line triage for patients and telemedicine agents.”
– Offering Manager CX Automation, DXC
