V-Person™: Neutrino Release
The right combination of conversational AI, orchestration tools and industry expertise to create customer and employee conversations
Get to know the Neutrino release of V-Person
Simply having the information your customers and employees need isn’t enough. They must be able to access it quickly and efficiently to find answers to their questions and troubleshoot problems. Based on Creative Virtual’s nearly two decades of delivering successful self-service solutions, the Neutrino release of V-Person provides the right tools and expertise to help enterprises unlock their knowledge and create AI-enhanced conversations with customers and employees.
Orchestrating your knowledge for a better experience
The chatbot, virtual agent and live chat market is saturated with inexperienced vendors and ineffective technologies that leave companies and customers frustrated. Neutrino from Creative Virtual removes those frustrations by combining:
- V-Person™ – Our conversational virtual agent and chatbot technology brings together humans and AI for personalised, smart self-help.
- V-Portal™ – Our powerful orchestration platform is the most functional virtual agent, chatbot and live chat management platform in the market today.
- Consultation & guidance – Our experienced global team delivers localised support, international insights and best practice expertise.
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Easy-to-manage workflow & integration
The Neutrino release of V-Person delivers the industry’s smartest solution yet, bringing together humans and AI with powerful integration options and easy-to-manage workflows. It enables you to:
- leverage your company’s existing knowledge and content sources
- integrate with other AI systems, including systems for image recognition, intent matching and assisting in verification and sales processes
- implement and manage customisable workflows
- create personalised customer and employee conversations
- use conversational analytics and insights to keep information accurate and continuously improve the user experience
The right tools & expert guidance for success
With Neutrino, organisations get the benefit of our team’s deep understanding of the technology and extensive experience in building, implementing and optimising bespoke solutions. We guide you in getting the most from our robust and feature-rich tools, flexible integration options, unlimited customisation and blending of natural language processing (NLP), AI and machine comprehension.
Our experts can use your live chat transcripts, contact centre transcripts and search inputs to jumpstart your project. By combining your existing data with the power of our Transcript Analysis Tool and our sector-specific intent libraries, we can:
- identify what can be automated to help build your business case
- build and deploy your system quickly and easily
- train your virtual agent for continued improvement
The result? You can create conversations with customers and employees across touchpoints in a seamless, personalised way. Neutrino empowers you to deploy conversational self-service quickly, easily and at large scale.
Local support & international insights from an experienced global team
“We have successfully partnered with Creative Virtual for four years now, and their solutions play a critical role in our smart automation initiatives and improving customer engagement. With Creative Virtual, there is always that “wow” factor and with it a game changing shift in what is possible using the latest virtual agent and chatbot technologies.”
– Director, Conduent Business Solutions
“It’s a pleasure to work with the team at Creative Virtual. They continually help us broaden our perspective, and build innovative solutions that create great customer experiences, helping our customers find support and answers to their questions quickly. They’re also quick to respond, quick to deliver, but with no impact on quality.”
– Major Financial Services Group
“Creative Virtual is a supportive, forward-thinking, and collaborative partner that’s been so easy to work with and extremely supportive of our lending business. They have enabled us with a solution that clearly demonstrates an immediate value-add to our clients with technology that supports a better customer experience, helps reach more customers and captures new business.”
– Global Offerings Manager, DXC
