The future of customer service & employee support
V-Person conversational AI technology brings together virtual and real support in a way that is defining industry best practice. Our fully integrated solutions provide real business value today and give you a solid foundation for future evolutions in customer service and employee support.
The virtual agents and chatbots do all of the discovery work and troubleshoot issues before handing an open case to a live agent. This has proven success in reducing live chat contacts by over 50% and cutting down average handling times (AHT) for live chat sessions by up to five minutes.
Your agents benefit from starting each session with a complete history of the user’s conversation and the pre-chat information collected by the virtual agent. They then help the virtual agent continuously learn and improve through their interactions with your customers or employees. They become knowledge experts, conversation designers, and chatbot trainers just by doing their regular job.
While V-Person chatbots and virtual agents can be integrated with any third-party live chat tool, Creative Virtual’s combined solution provides a deeper connection between your self-service and human-assisted support. This not only improves the consistency and reliability of your engagements, but also further reduces maintenance costs of both solutions.