V-Portal™
The most functional virtual agent, chatbot and live chat management platform in the world today
Get to know the V-Portal platform
V-Portal is our powerful orchestration platform underpinning V-Person™ virtual agents, chatbots and live chat. It delivers tightly integrated editing, testing, workflow and reporting functionality in a single platform and differentiates Creative Virtual’s solutions from all other conversational AI products.
With V-Portal, organisations can create conversations with customers and employees across touchpoints in a seamless, personalised way at large scale and gain valuable insights into those interactions. It is the most functional virtual agent, chatbot and live chat management platform in the market today.
A single place to manage it all
V-Portal’s functionality is designed around the real needs of organisations and their customer and employee experience goals. The orchestration platform provides one place to:
- bring together content sources and AI systems
- manage the intents
- blend together natural language processing (NLP), human curation of content, artificial intelligence (AI) and machine comprehension
- create seamless, personalised conversations customised by channel, product, business unit, user profile and device
- set customisable user permission and workflow settings for the creation, approval and publishing of content
- generate and analyse conversational analytics and user feedback data and reports
V-Person AI™: An innovative hybrid approach for continuous improvement & reliability
Creative Virtual has developed a hybrid approach that brings together humans and AI, allowing our virtual agents and chatbots to continually improve based on the ways they are used while also enabling your organisation to maintain control over the reliability of responses.
This unique approach is managed within V-Portal, combining: human input, feedback loops, semantic matching, statistical self-learning, neural networks and user surveys.
The machine learning component is integrated with workflow functionality in V-Portal, giving organisations the ability to decide which ‘learnings’ the system automatically applies to future interactions without human intervention and which content areas require human approval or input. There are a variety of configurations possible to enable the tool’s accuracy to continuously improve in a controlled and reliable manner.
We have developed this approach based on our extensive experience and our partnerships with large organisations around the world. We understand how enterprises want to use virtual agents, chatbots and live chat to deliver effective engagement today and how the customer and employee support landscape is evolving for them in the future.
