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Innovation Excellence in Conversational AI

By Chris Ezekiel, Founder & CEO

Conversational AI is a very hot and in-demand technology right now. This is not surprising given the pressures on organisations to improve digital experience and provide smarter automation. It’s also not surprising that this demand has led to a very crowded field of competing vendors, from big companies down to small, new start-ups.

An over-crowded and highly competitive marketplace brings both positives and negatives for buyers. While having options can be nice, evaluating so many choices makes it more time consuming and difficult to select the best vendor for you. Competing vendors can drive innovation, but those innovations don’t necessarily mean better solutions and real business benefits. It can be hugely helpful for buyers to have knowledgeable insights from independent industry experts.

This is why AIxOutlook, a part of Sceptertech Digital, are conducting their Best Practice Research. Their uniquely designed evaluation process benchmarks vendors’ performance against competitors to identify industry leaders. They award their Innovation Excellence Leadership recognition to companies committed to innovation and offering the next generation of products and services.

Creative Virtual is proud to be named the Innovation Excellence Leader in the 2022 Conversational Intelligence report! Prasobh Namboothiri, Associate Editor at AIxOutlook says:

“Creative Virtual is the clear Innovation Excellence Leader in a crowded and competitive conversational AI industry. Businesses collaborating with them benefit from their cutting-edge technology as well as their expert consultation, resulting in customised, integrated, and personalised solutions that deliver real business value.”

Conversational AI Innovation Excellence

AIxOutlook’s evaluation focuses on both innovation and customer impact and finds Creative Virtual to be the leading conversational AI innovator driving the industry forward with our V-Person™ technology. They call out V-Person’s flexible integration options that enable organisations to develop customised solutions for delivery of unified, personalised experiences.

Another vital differentiator identified in the report is our approach to AI and the training of our chatbots and virtual agents. The analysts praise our blending of machine learning and a rules-based approach to natural language processing (NLP) and refer to our conversational AI management platform, V-Portal™, as cutting-edge.

Check out the 2022 Innovation Excellence Leadership in Conversational Intelligence report for AIxOutlook’s full independent assessment of our conversational AI capabilities. The report also includes an evaluation of the global conversational AI market along with current developments and trends in the industry.

As a pioneer in the virtual agent and chatbot space, Creative Virtual has always been committed to innovating in a way that will help companies tackle their current challenges and be prepared for future changes. It’s an honour to be recognised for this long-standing dedication to being a trendsetter in the conversational AI market. Our goal is to always deliver the best possible combination of innovative technology and expertise to our customers and partners.

Download a full copy of the 2022 Conversational Intelligence report here. And then request a personalised demo here to discuss how V-Person can help improve your customer and employee experiences with an expert member of our team.