By Chris Ezekiel, Founder & CEO
In 2003, motivated by a vision of a time when “conversations powered by computers would transform the world”, I founded Creative Virtual. Over these past 20 years we have constantly been at the forefront of developing innovative conversational AI solutions that address real business issues and deliver real business value. Our V-PortalTM and V-PersonTM products have won many awards, are rated highly by analyst houses, and have benefited businesses in 25 countries.
The Gluon release of our V-Person Technology, which we launched globally on 16 May, continues our history of innovation and bringing to market new powerful solutions that deliver real business value. It also inches us closer towards the reality of the vision that we dreamt about all those years ago.
A transformational product, Gluon has raised the bar and shows that it is possible to create responsible enterprise-grade conversational AI solutions that put organisations in control, enable accuracy of content curation and sharing, and deliver accurate and consistent real-time multi-channel customer and employee experiences.
The microservices architecture of Gluon gives organisations a higher level of agility, workflow flexibility, accelerated integration capability, and enables scalability, supporting the composable enterprise model favoured by companies.
This architecture also provides stronger security, makes our system much easier to use, and enables organisations to deliver richer and more powerful customer and employee experiences through the seamless delivery of accurate, relevant content across multiple channels in real-time.
Creative Virtual’s experienced R&D team have been actively examining and testing large language models (LLMs) for many years. With Gluon, we have made LLMs configuration easier; providing native support in V-Portal and enabling organisations, with one click, to choose both their preferred language model and deployment method, whether that be on-premise, in a public or private cloud.
That’s not all. Because of the team’s unparalleled knowledge and experience in conversational AI development, we can provide our customers with the ability to mitigate the potential data privacy and protection risks associated with LLMs, through our innovative engineering and putting in place measures, processes and systems, that still allow our clients to reap the maximum benefit of these models.
The ground-breaking technological capabilities of the Gluon release with its advanced features and functionality, and redesigned user-interface, are matched by the equally impressive business value it can deliver. The time, efficiency, productivity and cost savings are measurable, and greater personalisation capability provides for an enhanced reputation through better customer and employee experiences.
Operationally, the Gluon release simply becomes part and parcel of an organisation’s technology ecosystem, integrating seamlessly into its current tech landscape and enabling improved utilisation of current assets.
The Gluon release of our V-Person technology marked a momentous day in our history. It was also a day that has advanced conversational AI solutions that deliver real business value. With the continued growth of computational power, technological innovation, and human ingenuity, the time when “conversations powered by computers are transforming the world” is now, and will also be tomorrow and the future.
Whilst we are constantly driven by our vision which, excitingly, we continue to see unfold before us, we are equally motivated by our belief in “The Science of Conversation” which has been our strapline since day one.
The ‘science of conversation’ is at the heart of our Gluon release, blending, in a seamless way, the art of conversation and the rigour of science and engineering to herald a new era in conversational AI.