पोस्ट

A Partnership for Industry-Leading Voicebot Solutions

By Gary Williams, Director of Sales and Consultancy UK and Ireland, Spitch

When Mandy Reed invited me to do a guest blog, I was quite honoured and of course jumped at the chance, so Thank You once again Mandy. The significance of this post is that it coincides with the announcement of a partnership between Creative Virtual and Spitch, something that I am very proud of to say the least.

…but just who on earth are Spitch I hear you say …

So, for those of you, like me, who hate overblown corporate presentations, here is the miniaturised version:

  • 6 years old, HQ in Zurich with offices in Milan, London, Madrid and Moscow
  • Technology – Speech Recognition, A.I., NLP/ NLU, Voice Analytics, Voice Biometrics
  • Solution areas – Omnichannel, self-service, IVR call steering, compliance monitoring, voice identification and much much more
  • Cloud-based OR on-premise (Spitch OR partner hosted)
  • High level, easy-to-use full suite of development tools
  • Multi-language support

That’s just a flavour, but I hope you’ve taken it all in as I will be asking questions later! 🙂

Of course, a glance through the above resume will show that we are a business focused on delivering solutions based upon speech recognition technology and although the word ‘synergy’ is overused in this day and age, it exists in abundance between our two companies. Both are strong innovators who constantly drive their businesses to provide solutions which are simple to use but packing a punch in terms of ability to solve real world business problems whilst delighting the end users – that magical CX factor that so many companies drone on about but few manage to harness with their offerings.

“Sweet Sixteen” was how Chris Ezekiel recently referred to Creative Virtual’s latest anniversary and what a sweet sixteen it has turned out to be with significant numbers of high-profile customers and accolades to match along its path to success. Spitch is young by comparison but already punching way above its weight with some customer profiles that even our largest competitors would be more than proud to showcase. What we lack in years of existence as a company we can more than compensate for – sadly – in age. Joking aside, many of the team having racked up half a lifetime of experience in aspects of speech technology including business, support, development and R&D.

Hopefully by now you’ve got the gist of my tone that I am very excited about this partnership and looking forward to working with Chris, Liam, Mandy and the wider team.  The same is echoed from the Spitch side who are very keen to get fully engaged on the opportunities that have already started to emerge.  Watch this space…

Check out our V-Person™ and Spitch integration overview to learn more about how we’re bringing our technologies together to deliver industry-leading voicebot solutions.