Teamwork Makes the Conversational AI Dream Work

By Mandy Reed, Global Head of Marketing

At Creative Virtual, we are dedicated to working as a team to help our customers and partners reach their customer experience and employee support goals. It’s at the heart of everything we do, from the initial development stages of our conversational AI technology to the ongoing evolution of  V-Person™ deployments that have been live for a decade or more. The fact that our very first enterprise-level customer has worked with us continuously since 2004 tells us that we are doing something right!

While we don’t do what we do for external awards and recognitions, it’s always a nice boost for morale to have experts in the industry acknowledge Creative Virtual’s expertise and success. We are proud that our dedication and teamwork have led us to be named a Conversational AI Leader by the analysts at ISG in their ISG Provider Lens™ Intelligent Automation – Solutions & Services report!

Here’s Mrinal Rai, Lead Analyst at ISG Research, explaining why Creative Virtual has been identified as a Leader in Conversational AI:



In their Quadrant Report, the ISG analysts evaluated 19 conversational AI vendors against a robust set of market-driven criteria. They found Creative Virtual to be “an established vendor with a focus on developing omnichannel virtual agent solutions” and a clear Leader in the space.

Conversational AI

If you want to learn more, you can:

  • Review a copy of the ISG Provider Lens™ Intelligent Automation – Solutions & Services report featuring the Conversational AI Quadrant: Download here >>
  • Explore a discussion on conversational AI featuring expert insights from Mrinal Rai, Lead Analyst at ISG, Jan Erik Aase, Partner & Global Head – ISG Provider Lens, and Chris Ezekiel, Founder & CEO of Creative Virtual: Watch on YouTube >>
  • Arrange a personalised demo with the Creative Virtual team to see our conversational AI technology in action: Request demo here >>

We know that to continue to be a Conversational AI Leader, we must keep working as a team to ensure our solutions are both innovative and delivering real business benefits. The entire company is currently collaborating on our next product release, Gluon, set to be introduced to the market next year. This release includes updates to our chatbot, virtual agent, and live chat technologies as well as a re-architecture of our V-Portal™ orchestration platform. Be sure to check out our Gluon sneak peek.

Our thanks to the team at ISG for naming us a Conversational AI Leader and sending us this great video. And to echo Mrinal’s well wishes: Congratulations Team Creative Virtual!