By Chris Ezekiel, Founder & CEO
In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the industry. Yet all too often that excitement turns to disappointment in these stories as we are seeing many of these projects failing or never coming to fruition.
I’m not alone in seeing this common theme. I’ve had many discussions with industry analysts this year who have echoed this same concern, and we’ve encountered this issue first-hand with some of our most recent customers who came to us for help after struggling with other chatbot products. Failing chatbot projects have also garnered negative press coverage for companies. Telecommunications company Telstra was in the news when their virtual agent Codi, a joint project with IBM and LivePerson, was branded a ‘virtual moron-idiot’ by customers. Failing to answer even basic questions, it left users frustrated and sharing their negative experiences with the world. The National Disability Insurance Agency (NDIA), a government agency in Australia, was criticised for spending more than $3.5 million AUD on an IBM Watson chatbot project that never even reached the testing stage. It’s not uncommon today to find enterprises with more than 10 internal chatbot projects in progress – and none of them actually delivering on their potential.
As someone who has been involved with virtual agent and chatbot technology since its infancy, I felt passionately that it was time for my company to act – and the expert team at Creative Virtual agreed. We know intimately how well this technology can work for enterprises and don’t want them to continue to miss out on those benefits. That’s why we are now on a Rescue Mission!
The goal of this mission is to rescue organisations struggling with poor performing chatbots and projects that never got off the ground. Instead of abandoning their failing projects, we are helping companies save their investments by leveraging what they already have and building on that to create a successful chatbot. We’re offering a no cost consultation workshop and initial chatbot upgrade to our award-winning V-Person™ platform to get the transformation project started.
Creative Virtual is in a unique position to rescue these failing chatbot projects. As a company, we have over 15 years of experience in the virtual agent and chatbot space. Our very first enterprise customer is still a customer today – that’s 15 years of consistently delivering successful solutions for them! We’re able to do that because we have a highly experienced team that delivers best practice expertise alongside our innovative and award-winning technology.
Earlier this year Frost & Sullivan named Creative Virtual the AI-Enhanced Customer Self-Service Product Leader. In their independent review, they praised not only the capabilities and performance of our technology but also the effective way we provide the guidance of an experienced strategic partner to our clients. That combination of people and technology is what makes us perfectly suited to lead this Rescue Mission!
If you’re struggling with a poor-performing chatbot/virtual agent or are unsure about what to do with a failing chatbot project (or 10 failing projects!), we want to help. Let Creative Virtual save your investment by transforming your failing chatbot into a successful conversational AI solution. Sign up today for your no cost consultation workshop and initial chatbot upgrade.
We’re coming to rescue you!