Industries
Powerful solutions for reducing support costs while enriching the customer and employee experience.
Download our V-Person for Finance overview to learn more.
Improve the customer experience, build brand loyalty and increase sales with our omnichannel customer engagement solutions.
In today’s competitive marketplace, customer experience has become a key differentiator for organisations. Businesses must have a strategy that provides seamless, consistent and personalised messaging across channels so, no matter how customers choose to engage with your company, you can be sure they are receiving reliable information and support every time.
Our technology gives you the unique ability to curate your company’s knowledge, then create, manage and deploy content for each channel via a single platform. Backed by an experienced and expert team, Creative Virtual’s solutions combine human input with machine learning to help organisations meet the challenges specific to their industry.
Select your industry below to learn how our intelligent omnichannel solutions can help you deliver exceptional customer experiences through every interaction.
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Financial Services
Financial Services
Today’s customers are increasingly going mobile and digital, expecting easy access to banking options 24/7, and calling for a transition to omnichannel engagement. It can be a challenge for financial organisations to deliver on that experience and build much needed brand loyalty.
Innovative V-Person™ for Finance solutions help you escape traditional bankers’ hours by offering on-demand self service options around the clock, enable you to provide a personalised and customer centric experience, and assist you in keeping agents, advisors, lenders and other team members informed on the most recent industry regulations.
With V-Person for Finance, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide advisors, lenders and agents with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Telecommunications
Telecommunications
In today’s highly competitive telecommunications marketplace, it’s more important than ever to provide a positive experience every time customers engage with your company. Organisations must meet the challenge of providing quick, easy access to accurate and consistent information for both potential customers and existing customers.
Powerful V-Person™ for Telecommunications solutions give you options for engaging with customers across channels and devices, providing personalised customer support and improving first contact resolution.
With V-Person for Telecommunications, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide employees with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.
Utilities
Utilities
The busy, on-the-go lifestyles of today’s consumers means they want more control than ever before over when and how they contact organisations. They want to do business with utilities providers that give them options for managing their accounts and make it easy to get answers to their questions.
With our V-Person™ for Utilities solutions you can provide easy access to information and support 24 hours a day, 7 days a week. The advanced personalisation and integration capabilities allow customers to have individualised assistance in managing their accounts even when they opt to self-serve.
With V-Person for Utilities, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide employees with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligent reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.
Travel
Travel
From researching a trip to completing a booking to the journey itself, travel can be a stressful experience for customers. In a continually evolving marketplace, consumers are looking for reliable access to the most up-to-date information available and the peace of mind that comes with knowing they have support at their fingertips, no matter where or when they may need it.
Omnichannel V-Person™ for Travel offers customers instant access to support and real-time travel information across channels and devices. The powerful and flexible technology gives organisations the tools to improve the customer experience—from researching to booking to travelling—to improve customer loyalty, increase sales and reduce support costs.
With V-Person for Travel, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide agents, advisors and other team members with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.
Retail
Retail
The retail industry faces a growing set of challenges as customers go mobile and digital and demands increase for a seamless experience online and in-store. Today’s consumers place great importance on customer experience, and surveys show that they will quit doing business with a company because of a poor experience.
Omnichannel V-Person™ for Retail solutions allow you to engage with customers on their terms and through their channel of choice while ensuring they receive consistent, accurate and personalised information and support every time.
With V-Person for Retail, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide store associates, agents and other team members with immediate access to internal guides and
- handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.
Government
Government
Whether national or local, government organisations are under pressure to improve the quality and convenience of services they provide to citizens. With limited budgets and huge amounts of information, they must look to new technologies to better connect citizens with the information they seek.
Innovative V-Person™ for Government offers solutions that bring this wealth of knowledge together in one central repository to be shared consistently and accurately across channels. The powerful technology provides instant access to information and step-by-step support with completing forms while reducing support costs.
With V-Person for Government, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide agents and staff with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligent reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.
Charities
Charities
Charities face the same customer expectations as any other organisation in terms of providing positive customer service and experiences. Every day charitable organisations face the challenge of keeping operating costs low while still making sure their wealth of information is shared accurately and in a timely fashion.
With our V-Person™ for Charities solutions, your organisation can efficiently share information internally and externally 24 hours a day, 7 days a week while also reducing support costs.
With V-Person for Charities, organisations can:
- Deliver accurate, consistent and personalised information across channels
- Enable users to move seamlessly from one engagement channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide staff, volunteers and agents with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into user behaviour with advanced business intelligence reporting
- Improve the customer experience, reduce costs and build loyalty
Check out our suite of products to learn more.
