V-Person™: Industry Solutions
Conversational AI solutions customised for your sector to deliver real business value
Every industry faces the challenge of offering digital, 24/7 support and self-service that is personalised and convenient. Yet, each industry has its own unique needs and requirements to make that digital support successful. At Creative Virtual, we understand those differences and have developed sector-specific solutions that are both innovative and provide real business value.
Our V-Person conversational platform is delivering proven results in many industries, including Financial Services, Telcommunications, Travel and Hospitality, Retail, Government, Utilities, Insurance, Healthcare, and Charities.
Based on two decades of experience, we have developed knowledge packs for each industry to jumpstart your project. These knowledge packs include sector-specific intent libraries with terminology, abbreviations, and conversation flows that help you see results from your conversational AI tool in days and weeks, not years. Each knowledge pack is continuously updated and moderated by our expert team with the latest learnings and insights.
Our industry specialists also provide the consultation you need to deploy and maintain successful solutions. We know the best ways to implement our conversational platform to create tools that deliver the right experience for your specific use cases.
Financial organisations that only offer support during traditional bankers’ hours won’t survive in today’s marketplace. With more banking options available than ever before, customers are choosing to take their business where they have easy access to banking and support 24/7. Provide secure, reliable digital tools for customers, agents, advisors, and lenders with V-Person for Finance.
Troubleshooting device issues. Making and scheduling payments. Reviewing rates and fees. Comparing plans and packages. Customers want easy, convenient communications with their telco provider. Deliver personalised self-service and step-by-step troubleshooting guidance with V-Person for Telecommunications.
Healthcare providers are under enormous pressure to improve patient support with better and easier digital options. They need to both improve their online experience and ease the workload of employees handling an overwhelming number of queries. Create better online support while keeping rapidly changing information up-to-date with V-Person for Healthcare.
Whether national or local, expectations are growing for government organisations to improve the quality and convenience of their services and support. Limited budgets and huge amounts of information require flexible, sophisticated conversational AI solutions to create better experiences. Improve digital experiences for both citizens and employees while reducing support costs with V-Person for Government.
Every day charitable organisations face the challenge of keeping operating costs low while still making sure their wealth of information is shared accurately and easily. Creating efficiency and delivering a quality digital experience to users are both essential. Better serve your community, donors, volunteers, and internal teams with V-Person for Charities.
As customers become increasingly tech-savvy, they expect seamless digital experiences from retailers both online and in-store. From searching for products to checking product availability to placing and tracking orders, they want easy and accurate self-service. Create better retail experiences with the powerful integration and customisation options of V-Person for Retail.
The busy, on-the-go lifestyles of consumers mean they need anytime, anywhere digital support from their utility providers. They want self-serve options that provide individualised assistance for managing accounts and finding answers to questions. Successfully meet those expectations with the flexible integration options of V-Person for Utilities.
From researching a trip to completing a booking , travel can be a stressful experience for customers. In a continually evolving Travel and Hospitality marketplace, consumers are looking for reliable access to the most up-to-date information available and the peace of mind that comes with knowing they have 24/7 support at their fingertips. Give customers instant access to the service and information they need with V-Person for Travel.
Curious about how Creative Virtual can help you deliver scalable and secure conversational AI? Want to understand more about the flexibility and predictability of our sector-specific solutions and how they greatly reduce implementation time? Ready to learn how our industry knowledge packs can set up your chatbot, virtual agent, and live chat for success?
Fill in the form below to arrange a personalised demo with one of our industry experts.