In today’s highly competitive telecommunications marketplace, it’s more important than ever to provide a positive experience every time customers engage with your company. Organisations must meet the challenge of providing quick, easy access to accurate and consistent information for both potential customers and existing customers.
Powerful V-Person™ for Telecommunications solutions give you options for engaging with customers across channels and devices, providing personalised customer support and improving first contact resolution.
With V-Person for Telecommunications, organizations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide employees with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.