V-Person™ for Insurance
Conversational AI solutions that deliver personalised support for customers and agents
Filing claims. Selecting coverage. Confirming payments. Updating policies. Understanding benefits. Personalised support for policyholders and agents has always been at the heart of an insurance company’s success.
Now insurance companies face the challenge of offering digital, 24/7 support and self-service that is both personalised and convenient.
Brands that aren’t rising to that challenge are losing customer loyalty and trust. They are missing out on increased sales revenue. They are dealing with high levels of customer churn and agent dissatisfaction. They are failing to meet the needs of their policyholders and agents.
Give your customers and agents the right digital support options with V-Person for Insurance.
V-Person for Insurance brings together award-winning chatbot, virtual agent, and live chat technology with the unparalleled expertise of the Creative Virtual team.
The result? Reliable digital support that is personalised, convenient, and efficient.
V-Person is recognised as the first virtual agent solution to successfully deliver personalisation by both Gartner and Patricia Seybold Group. Flexible integration options enable you to connect your conversational AI tool with backend systems to deliver a customised, seamless experience.
Automating your top customer service queries with personalised, integrated conversation flows gives your policyholders and agents the option to successfully self-serve on the device and channel of their choice.
Creative Virtual’s first enterprise-level virtual agent was for the insurance division of a large Financial Services Group – and they have been a customer since 2004! Our team has a long history of collaborating with insurance providers to deliver conversational AI solutions that are both innovative and provide real business value.
Curious about how Creative Virtual can help you deliver scalable and secure conversational AI? Want to understand more about the flexibility and predictability of V-Person for Insurance? Ready to learn how a customised solution can work for your business, policyholders, and agents?
Fill in the form below to arrange a personalised demo with one of our insurance experts.