V-Person™ for Insurance
Conversational AI solutions that deliver personalised support for customers and agents
...
Filing claims. Selecting coverage. Confirming payments. Updating policies. Understanding benefits. Personalised support for policyholders and agents has always been at the heart of an insurance company’s success.
Now insurance companies face the challenge of offering digital, 24/7 support and self-service that is both personalised and convenient.
Brands that aren’t rising to that challenge are losing customer loyalty and trust. They are missing out on increased sales revenue. They are dealing with high levels of customer churn and agent dissatisfaction. They are failing to meet the needs of their policyholders and agents.
Give your customers and agents the right digital support options with V-Person for Insurance.
Conversational AI with the Power of Personalisation
V-Person for Insurance brings together award-winning chatbot, virtual agent, and live chat technology with the unparalleled expertise of the Creative Virtual team.
The result? Reliable digital support that is personalised, convenient, and efficient.
V-Person is recognised as the first virtual agent solution to successfully deliver personalisation by both Gartner and Patricia Seybold Group. Flexible integration options enable you to connect your conversational AI tool with backend systems to deliver a customised, seamless experience.
- Easy Authentication
- Allow users to authenticate within the virtual agent at any time using sophisticated slot-filling functionality
- Step-by-Step Guidance
- Guide users through processes with customised conversation flows and a convenient hand-hold feature
- Seamless Escalation
- Seamlessly escalate users from virtual agent to live chat agent passing over a full conversation history
Insurance Use Cases for Conversational AI
Automating your top customer service queries with personalised, integrated conversation flows gives your policyholders and agents the option to successfully self-serve on the device and channel of their choice.
- Selecting Coverage
- Guide customers through the buying process by asking the right questions to present them with a customised selection of offers that meet their individual needs
- Filing a Claim
- Make submitting the first notice of loss (FNOL) simple by guiding policyholders through the process in a conversational way and eliminating confusing, complex forms
- Understanding Benefits
- Answer personalised questions about coverage benefits, payment schedules, and policy documents to give customers an efficient way to find important information
- Updating Policies
- Create an easy way for customers to make changes to their policy and coverage, such as adding a vehicle, updating their address, or cancelling a policy they no longer need
- Educating Insurance Agents
- Quickly update and deliver current information on policies, benefits, and procedures to individual agents to help them convert new customers and support existing policyholders
- Supporting the Contact Centre
- Give live agents easy-to-access information at their fingertips so they can focus on connecting with customers and delivering a positive experience every time
A Long History of Proven Results
Creative Virtual’s first enterprise-level virtual agent was for the insurance division of a large Financial Services Group – and they have been a customer since 2004! Our team has a long history of collaborating with insurance providers to deliver conversational AI solutions that are both innovative and provide real business value.
- Create Better Customer Experiences
- Boost customer satisfaction and loyalty with 24/7 digital support that is personalised, convenient, and easy-to-use
- Improve Agent Experience and Productivity
- Make agents’ jobs easier with instant access to the most current information and internal guides
- Reduce Contact Centre Traffic
- Alleviate pressure on busy contact centres with increased self-service containment and resolution
- Increase Revenue
- Reduce customer churn, proactively upsell and cross sell, and make the end-to-end buying process easier
- Lower Support Costs
- Benefit from increased self-service engagement and faster delivery of content updates across contact channels
- Improve Efficiency
- Leverage smart automation to remove friction and simplify time-consuming, complex processes
Learn More with a Personalised Demo
Curious about how Creative Virtual can help you deliver scalable and secure conversational AI? Want to understand more about the flexibility and predictability of V-Person for Insurance? Ready to learn how a customised solution can work for your business, policyholders, and agents?
Fill in the form below to arrange a personalised demo with one of our insurance experts.
