By Mandy Reed, Marketing Manager (Global)
Some academics and experts are warning about the dangers of artificial intelligence (AI) – predicting everything from a huge loss of jobs to the end of the human race. At the same time, industry analysts are predicting significant increases in chatbots and virtual agents in the customer service space. So what does this mean for your contact centre? Should you approach chatbots and virtual agents as threats? Are contact centres about to become completely automated?
Check out the new infographic below for a realistic overview of the impact AI, chatbots and virtual agents are having on the contact centre. And then download the whitepaper AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Centre to learn more.