By Mandy Reed, Marketing Manager (Global)
As new customer contact channels (such as mobile and social media) gain popularity and traditional channels (such as phone) continue to remain key to customer engagement, organisations are faced with a challenge of providing consistent, accurate and personalised information to customers across the growing range of channels. Our 2015 Global Customer Support Outlook Survey revealed that when it comes to managing and delivering relevant content, the top obstacle is creating and maintaining consistent information in one system across the organisation.
Chris Ezekiel, Creative Virtual Founder & CEO, will address this challenge in the upcoming Technology Innovation Showcase with CRMXchange. The live webcast, titled Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement, will highlight how organisations are empowered to deliver a positive omnichannel customer experience through the combination of natural language virtual assistant technology and a powerful knowledge management platform.
Chris will share a series of live demonstrations of V-Person™ and V-Portal™ technology to give attendees an inside look at how organisations can:
- Break down information and departmental silos to bring content together in one powerful knowledge management tool
- Create and deploy intelligent virtual assistants across contact channels from one platform to deliver accurate, consistent, seamless and personalised engagement
- Gain better insight into customer behaviour with advanced conversational reporting
- Improve the customer experience, build brand loyalty and increase sales while also reducing customer support costs
Don’t miss this opportunity to see how organisations like E.ON, Autodesk, Commercial Bank of Dubai and National Rail Enquiries are already using virtual assistants backed by an innovative knowledge management platform to provide omnichannel Smart Help to their customers and why Gartner designated Creative Virtual as a 2015 Cool Vendor in Smart Machines.
Register now to join this free live webcast starting at 4:00 pm UK time/ 11:00 am ET on Wednesday, 02 September. The webinar will be recorded so, even if you can’t log in to watch the showcase live, it will be available to view on-demand.