By Chris Ezekiel, Founder & CEO
In today’s world, social and mobile platforms have become a lifestyle. Smart companies know that customers will connect with them on smartphones before work, from computers during the day and from tablets in the evening. Customers are looking for, and expect, an experience that is convenient for their lifestyle, regardless of how inconvenient those demands might be for your organisation. And research shows that if you don’t provide that experience, they will leave you for a competitor that can.
On Wednesday, 18th June I will be sharing more about creating a mobile and social experience that fits with customer lifestyles as a speaker at Internet World 2014. My session will begin at 10:30 am in the Mobile Theatre and marks my second consecutive year presenting at this event. After my great experience in 2013, I’m thrilled to be back as a speaker again this year. I’m also excited to be addressing mobile and social engagement—two hot topics in customer experience management. I’ll be sharing insight into the mobile and social customer and tips for creating the consistent and convenient experience that fits with their expectations.
As the flagship event of London Technology Week, Internet World is being held 17-19 June at ExCel London. Online registration for the event is quick, easy and free. I hope to see you there!