26 September 2019
Creative Virtual, a world leader in customer and employee engagement solutions, and ixtel, a leading United Arab Emirates (UAE) digital service company, will take part in the upcoming GITEX Technology Week in Dubai. As part of their partnership strategy, the two companies will exhibit together for a second year to showcase their combined consultation services and industry-leading customer and employee experience technology.
Ixtel’s intelligent automation consulting services help GCC & MEA companies create and deliver a better digital experience for customers. By partnering with Creative Virtual, ixtel has expanded their digital customer experience portfolio to offer award-winning chatbot, virtual agent and live chat solutions. This technology brings together humans and artificial intelligence (AI) to enable companies to offer personalised conversational self-service across channels and devices. Ixtel’s clients also benefit from Creative Virtual’s highly experienced team that delivers best practice expertise alongside their innovative technology.
“Elevating customer experience and reducing servicing costs are two of the strategic goals enterprises across the world are pursuing. The advancement in artificial intelligence & machine learning technologies offer a significant opportunity to achieve these twin goals. Creative Virtual’s conversational platform offering will complement our suite of Intelligent Automation offerings and will help our clients make experiences simpler & happier for their customers,” says Mehdi Quraishi, Chief Executive Officer at ixtel technologies.
“I am delighted to be at GITEX again with ixtel,” says Björn Gülsdorff, Chief Business Development Officer at Creative Virtual. “In Dubai, topics like AI, Smart Cities and Smart Government are serious business and the upcoming Expo 2020 is raising expectations even higher. It takes good tools and an experienced team to deliver. Ixtel and Creative Virtual surely make such a team.”
GITEX 2019 is being held at the Dubai World Trade Centre on 06-10 October 2019. Creative Virtual and ixtel will be in Hall 6, Stand H6-D20 showcasing their services and solutions. Attendees will be able to see live demonstrations and learn more about creating a better digital customer experience.
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